Purchased a couple of times from this company and always found the service to be top drawer. Specifically the service received from Shannon to resolve an issue with a product replacement was second to none, to resolve to meet my gift deadline, was so much appreciated. They are responsive, friendly and happy to help. Thank you will definitely purchase in the future.

Really disappointed with the service. Ordered a personalised item, it took ages to arrive and when it did arrive it wasn’t personalised. I’d chosen this company as they advertise personalisation across all of their items! When I emailed to raise my Concern they told me it was my fault and that they’d be happy to replace it at an additional cost of the postage to return it! I would suggest if you don’t want to come across to your perspective customers that you don’t care about their experience that you add a prompt at each point in the sales process to ensure there are no issues going forward. This was meant to be a very special gift for my granddaughter and now to save £ I’m unable to give her the gift personalised I’m clearly not the only person that has experienced this

I ordered 2 personalised bags for my boys. the order was delivered in a timely manner and packed very nicely. However, one of the name written on one of the bag isn't straight. The last letter is very off and not in line with the rest of the name. I have spoken to customer service and they asked for me to send a picture of the bag which i did. I got a reply almost straight away saying 'After careful examination, we would like to clarify that the font style you are observing is intentional and matches the design specifications of the product. We want to assure you that this is not a fault, and the font has been crafted with a specific aesthetic in mind'. Which i understand but the other bag i got is straight(i attached a picture to the initial email for them to see as well) the image of the bag on their website with the name 'Alfie' is also straight. I did mentioned to them that i would like both my boys wearing their bags with their names on but it wouldn't be fair one wearing it and the other not. With their unhelpful response i dont think i will be using the bags which is a shame and waste really. Also its got their logo on it and with the response i got i dont think i would like my child wearing the bag and literally advertising it. I didnt reply back to the email I received simply i am a paying customer who isn't happy with the order and no customer sevice wasnt helpful and no matter how much i argue i know it wouldn't get anywhere so its just better i warn other parents to be carful when ordering. Also bearing in mind the price i paid i think a middle ground should've been worked out by the customer service.

Working in customer service means I am very rarely impressed by the service provided by companies. However, Geraldine has completely blown me away with resolving my issues with a faulty item. Seamless responses, even replies at 11pm at night. Literally couldn’t rate my experience any higher. Thanks Geraldine!

What a shame....Purchased a personalised gift. At check out the delivery options are express or within 5 days, I had 10 so I chose the latter. At day 6 I had received no confirmation of dispatch so contacted. Was advised that as I hadn't chosen express delivery it was my fault it hadn't arrived. They advised it was a busy time and my order was in production, (this is day 7) and 5 days was just a guide. My advise. Tell people the exact wait time, email progress of order, (you managed to send in excess of 10 spam emails per day) so advise order progress or delay. Have given two stars as emails replied to promptly. My advice. If you want something for Christmas order it now

My personalised order took longer than expected to be dispatched but when I emailed to enquire and explained that it was for a Christening at the weekend, Aleksandra fast tracked my order and it was delivered on time. Very responsive and helpful.

Great customer service. Replaced an item within an hour of writing to them. Will definitely order again! Thanks

Aleksandra Was very helpful and helped me with my order promptly.

I am still waiting for my order to even be dispatched. The expected delivery date was supposed to be tomorrow but when I contacted them I was told they had unexpected higher levels of orders and my item would not be dispatched for another 48 hours and would take another 5 days after that to reach me! Not great as this is a 2nd birthday present for my nephew for this weekend. I will await my parcel but unfortunately my experience doesn't echo the reviews on here

Extremely disappointed with the service from this company. Ordered a backpack last Friday, emailed Monday for an update (heard nothing) called them, no one answers the phone. Got a response today and the backpack is on the back burner as they have had too many orders and I will expect to be dispatched in 48 hours when it should’ve been delivered by Thursday. Really upset as it was a present for my sons birthday on Friday :( Poor communication and poor attitude towards customers. Never using this company again.