Unfortunately I received my order which had been damaged during transit. I contacted my first years and Melojean dealt with my complaint swiftly and ensured that a replacement was sent out on the same day.

I ordered a medium backpack and matching lunch box Gift set and they are gorgeous but when my parcel arrived the luxury gift box was damaged. I contacted customer services and Melojean responded very promptly and arranged for a replacement box straight away. Excellent customer service. Thank you.

Sent a photo of a lost blanket to ask which item it was so I could order again so ordered another as they told me which one only for it to be completely different colour for them to then tell me that the colours and products may change !! So didn't get the replacement I wanted for them to say I could return at my own cost for store credit!! Poor customer service really as if I was told the colour may vary on the first email I wouldn't of ordered another one so now £35 out of pocket with a item that isn't the one I wanted

Such great customer service, I was worried my packages wouldn’t arrive in time so emailed. They were prompt in their reply, even out of hours service, & made sure my packages was not delayed in any way. The product was beautifully packaged with a great gift box, which I think one other has mentioned, would be excellent to store keepsakes in. The gift was beautifully made & just perfect for a little girl.

Agnes was so helpful with my order, great company to order from with reasonable prices.

Great customer service. I wanted to order a personalised item with a name that exceeded the number of characters. I emailed the customer services and they offered me a solution straightaway. Aleksandra was very responsive and helpful

Excellent communication skill by Aleksandra! She responded to my query swiftly and answered all my questions! 10/10 service!

Great service from Aleksandra! I’d put the wrong address on my order and she rectified it within an hour! Many thanks 🙏

I ordered the pink activity table for our granddaughter's first birthday present. When it arrived a small piece was damaged which slightly spoiled the overall look. When I contacted the company by email to ask for a replacement part, they replied immediately and offered to replace the whole table top (within 24-48 hours as we needed it for a party a few days later). Aleksandra dealt with the whole process so efficiently and in a really friendly manner. I am beyond impressed with this company - this is the first time I have bought from them, but certainly won't be the last! Our granddaughter absolutely loved her present - I would highly recommend it :)

I ordered the Bumblebee personalised denim jacket as a gift . On arrival although very pleased with the quality etc it was the wrong size , I contacted My Ist Years straight away. Having spoken to Aleksandra she apologised and explained exactly what I neded to do in providing details of the size label . Aleksandra contacted me with a complete solution and organised a replacement via special delivery. The replacement arrived as promised and is perfect . Thank you so much Aleksandra for going the extra mile to rectify an initial error .