I have just received my order of a Marty Rag Doll and I am absolutely thrilled with the doll. She is absolutely gorgeous and beautifully made and then the packaging is so lovely and great quality. Thank you so much I know my grandaughter will be delighted with this very special gift. Thank you Wonderful job!!! I am already recommending you to friends :)

If I could give more than 5 stars then I truly would. I purchased a beautiful backpack from My 1st Years in selfridges (waited 20 mins for personalisation) once collected I wasn’t happy with the product, however the selfridges sales assistant couldn’t correct my issue due to machine fault. I therefore contacted My 1st years directly to discuss my concerns and not only was my email responded back within 24 hours of sending, Aleksandra from the management team went above and beyond to ensure my satisfactory needs were met. Not only was she extremely polite, helpful and responsive she already had her team working on a new purchase to be shipped out to my home address within 24-48 hours! Like wow!! I honestly could not be happier, totally grateful for their understanding, fantastic service, and beautiful productivity. Truly a memorable gift for my first child. Recommended My 1st years to friends and family and would most certainly shop with them again.

Great products and wonderful customer service from My1stYears. Aleksandra was prompt, friendly and very supportive upon my requests. Thank you for your brilliant products and brilliant service. I have ordered from My1stYears for a number of years and could not be happier with their products or services

I placed an order for a Giraffe Rocker for my nephew. Following delivery, we realised that the wooden handle was missing from one of the sides. I got in touch with 1st Years customer Service and Aleksandra very efficiently and kindly arranged a replacement to be delivered as soon as possible. Many thanks Aleksandra - very much appreciated.

I ordered some presents for my friend. There was a confusion about the delivery. So I emailed the company and Aleksandra from the company quickly sorted my query. Thank you.

I wanted to order a personalised gift for a new born using the 25% discount code. However, the discount was expiring in 2 days and the baby hadn’t been named yet. I emailed the company and very quickly received a response from Aleksandra advising me to put through the order with the discount (personalised but no name) and then email them to put the order on hold until the baby has been named. Very impressed with the service you have provided! Thank you Aleksandra :)

I made a spelling mistake on the personalisation of a product, so I emailed the customer service email address, I was half expecting it to be too late but Aleksandra was fantastic! She’s a credit to the business. Thanks again for saving me Aleksandra.

I’ve used my first years a few times and received gifts from others from the website. I absolutely love the products available and could spend so much money on all of the lovely items! I had a minor issue with a recent product ordered so contacted customer service, and Dorota got in touch with me promptly. She went above and beyond to rectify the issue in a very quick and professional manner; it’s rare to find customer service this good now a days. I wouldn’t hesitate to order more products (and I definitely will be doing in the future!), and I’m even more reassured by the outstanding customer service experience I have received from Dorota. Couldn’t recommend more.

I had an issue with my product. Upon contacting customer services it was all sorted out and resolved very quickly. I would especially like to thank Dorota for their help to solve the problem. Many thanks.

Aleksandra who is part of the management team was very helpful and polite on emails when I had a question regarding my order.