My little ones personalised bag arrived with a fault on some of the stitching. I contacted customer services and Olivia couldn’t have been more helpful! I had a replacement bag within a couple of days! Very impressed!

My gift arrived safely today. Thank you to Doroto and the team for great customer service.

I ordered a bunny and dressing gown with matching fonts (as a gift for my friends new born) I paid next day delivery as seeing them this weekend. The items have arrived with different fonts. They’ve even cross checked the invoice and order details and signed them. Did they hope I wasn’t going to notice? Because I emailed to notify them and they’ve told me they can only send out a new bunny once the wrong one has been returned! Absolutely shocking, I’ve placed an order correctly, they’ve made the error, they’ve signed the invoice for EACH ITEM, and now I’m being penalised for it! Terrible customer service that! What they should be doing is replacing the bunny first (given i paid for next day delivery as well, and because IT IS THEIR ERROR) and I can then send the bunny back in the box they send with the correct bunny. But no, they’re expecting me to wait for their mistake! I’ve even sent the proof of photos of my order, where they have signed, and both items!

Unable to process gift messages / cards (both as sender and receipient). This leads to an embarrassing situation for both sender and recipient. We cannot rely on MFY to fulfil gift orders which is a shame as they used to be fantastic. When we found out who the sender was, they refused to make contact to offer any gesture of goodwill. Really poor.

Always great quality products. Efficient service and good customer service . Dorota recently helped with my query and was very pleasant . Thank you

I mistakingly bought a pink bathing robe without adding the inscription of the childs name on it. Dorota in customer services asked me to send it back, take photos of receipt of postage and she would immediately send a new one by expressed delivery with the personalised name on it. Excellent customer services and will be using this company again. Many thanks

Excellent service! I made typo mistake on a personalised item. The girls were very helpful and exchanged item. Thank you so much. (Valerie and Dakota)

I received a faulty product (which really should have been noticed before sending my order out, and it was sent in a M1stY's box which was broken) but the service I received from Aleksandra was top class. Quick responses and replacement product sent so quickly. Well done Aleksandra!

Great quality products. Great customer service, prompt and efficient! I dealt with Aleksandra today who assisted me with a query. Helpful, friendly and informative!

Great customer service. When my original order had a fault Aleksandra emailed straight back to me with a replacement and sent it straight away. Aleksandra was prompt with all replies and made me feel like the company cared about its customers . Really appreciated the assistance and would certainly recommend them.