Fantastic customer service - Aleksandra came back to me within half an hour on a Saturday and all her email replies were within minutes! I was so impressed with how helpful and kind they were, it's very rare to get customer service like this now. Well done to the team!

I ordered a santa sack and it arrived faulty. I emailed my first years and had been in contact with Valerie. She was so lovely and very easy to communicate with. I have been sent another via express delivery and await it in the post. Thank you Valerie.

Beautiful items and excellent service/after care from Lawrence - highly recommended!

Dorota was very friendly and polite. I really appreciated this good service.

I ordered a backpack for a Christmas present and I out the wrong personalisation on it, the following day I got intouch and spoke to Lawrence who was able to rectify my mistake immediately. Very prompt and excellent customer service. Can’t wait to order again

I had to contact customer service due to a delivery problem- no fault of My 1st Years. Valerie the customer service agent dealing with my issue was absolutely amazing and got a replacement order sorted promptly. Thank you!

Have previously ordered form this company and love the products. When ordering some Christmas gifts this year I had to contact customer services via email. Valerie had responded and resolved my query within 15 minutes and was very polite while doing so. Great customer experience and I'll continue to shop here in future.

Customer service was fantastic. Email response very quick and Alexsandra resolved this issue immediately. New gift box was dispatched and arrived the next day. Thank you!!

Excellent customer service. I made an error on personalization when ordering (completely my own fault ) and when I emailed of the evening to ask for the amendment this was rectified by the morning and confirmed by Dorota who has excellent customer service and responded so efficiently. Very happy with this service would 100% recommend.

Had to get in touch due to my parcel not been delivered, this was not a fault from my 1st year. Valerie was great and helped me to get my parcel redelivered. Thank you so much.