Fast and high quality service. Amazing customer service after some years from purchasing date.

Sent my red dot in for a warranty repair and what a great service I received. Eddie turned it around exceptionally quickly, sent me emails keeping me informed of progress along the way. I wouldn’t hesitate to use them again. Thanks so much!

I had a Vortex Spitfire sight which had stopped illuminating. Contacted Vortex who put me in touch with Eddie and CSW. Sent the optic on Tuesday and got a notification from DHL that a parcel was due from CSW on Friday which I thought had to be a mistake but no Eddie had serviced it, fixed the illumination and the optic was back in my hands 48hrs after arriving with him. Outstanding service which is very rare these days.

I returned a faulty red dot sight and the next day received an email from Eddie to say he had inspected it and would send out a replacement. In less than a week I received a brand new item. This was all far more than my expectations and can only praise a marvelous service. Thanks Eddie... keep up the good work. Regards

Vortex Binos needed minor repair so contacted Eddie at CSW who was absolutely brilliant to deal with, he should teach customer service courses to other businesses !! From first contact through to return of binos communication was excellent and turn around time from him receiving binos sorting them and me getting them back was 48 hrs in total and they repair is perfect binos are now like new again. Very impressed Indeed ! I’ve been considering purchasing a new pair of travel binos and after this experience it will be Vortex who get my money thanks to Eddie at CSW !

Excellent customer services, high efficiency work. Had problem with my razor UH1, fixed and received within one week, also got a free spare part~

I sent my vortex binoculars to this company...a well used one that had a lot of use for many years. They came back as new and with a much needed tune-up !! The company was refered to me from the original vortex company which has on multiple times given amazin service.

Professionalism and effectiveness; the spare part has been shipped the same day of the request.

Fantastic service! Sent my rangefinding binoculars in with a fault on Monday morning, replacement pair were back with me Wednesday afternoon! Eddie was great to deal with, great service backing up great products!

Damaged my scope when I dropped my rifle. Filled out the online form and posted the scope off on Saturday morning. Received a email Monday to confirm my scope had arrived, along with a result of testing and that they had a replacement that would be sent straight out. A brand new replacement scope arrived Tuesday. Outstanding service.