Had problems with Viper red dot optics, Because it was bought from amazon, couldnt go to the local dealer to solve this, i made a contac via email. You guys have super service, clear, kind and rapid responses to emails, Never had so high level service in any warranty issue ever … Thank You guys, I feel like a king 😁 !

Full repair under warranty with a 24 hour turnaround! Amazing!!

Sent away an optic on Monday because it wouldn’t zero in. Got it back Thursday completely brand new replacement!!!!! Brilliant service and kept in contact the whole time. 100% recommend, I won’t go anywhere else for optics.

Brilliant experience from start to finish! Extremely helpful, fast and friendly.

Excellent service from EddIe in warranties. My Vortex Viper parallax turret had stopped working. I had a replacement scope sent out to me in 2 days.

Sent in my diamond back binoculars on Tuesday hoping for them to get fixed as the harness strap lug snapped off got a very fast email off Eddie from country sports saying they where unable to fix but he’s sending a new pair out ASAP, absolutely amazing effort and customer service very happy thanks guys

Sent my scope in under vortex warranty. These guys are amazing! Super fast went beyond expectations.

I contacted Vortex to see if my Fury 10x42 binoculars could be repaired as the outside material was crumbling away. Within 2 working days I was contacted by Vortex to return my binoculars to their warehouse in Baldock. Within a few days they contacted me to say that they were unable to refurbish them but the would replace them with latest Fury. The next day the new binoculars arrived. I was delighted with the binoculars, their excellent service, helpful advice and in particular the speed with which they responded. Excellent.

I am a French customer and when I contacted the after-sales service for my Sparc Solar red dot, Vortex immediately sent a spare part without discussion! They are super efficient and fast I am impressed! I am proud to use the Vortex brand, for the quality of the material and the support of the team. I will stay at Vortex!

I returned my Vortex rifle scope to the Vortex retainer at the Northern shooting show on Saturday due to a fault with the illumination switch for the reticule. I was told that it would be looked and if it could not be repaired I would receive a new upgraded scope. Today I received an email telling me a new replacement scope was on its way and should arrive tomorrow. Thais what I call brilliant after sale service, I’ve had my old scope 10 years! Brilliant, thank you very much for all your help!