Eddie @warranties is such a great person to deal with, his front of house skills & communication with customers is excellent. Nothing was too much trouble, I needed a replacement sunshade…his customer service was 2nd to none. Attentive, relatable, timely and a pleasure to deal with. Can’t recommend Eddie and Country Sports Wholesale highly enough, wry impressed and would highly recommend for customer service….IMPRESSIVE SERVICE DESERVES IMPRESSIVE PRAISE.

Sent in my Vortex Razor spotting scope due to a mark/scratch within the eyepiece. Posted it on the Monday and by Tuesday lunchtime the warranty department (Eddie) had already received it, replaced the damaged part, given it an inspection and clean, and even went so far as to (VERY kindly) find me some replacement lens caps and a bag, and then shipped it back the same day!! Absolutely AMAZING service. Can’t recommend highly enough.

Had a issue with my Vortex Crossfire, emailed Vortex and received a prompt positive response, was emailed warranty claim form to return the item and no quibble a replacement was on it way to my address Excellent communications and customer service 5 stars Absolutely fantastic

Absolutely outstanding customer service.

Fantastic experience getting a replacement mount for my vortex scope. Fast friendly and knowledgable. What more could you want?

An inner part of a left tube in my Vortex Razor 10x50 (old model) broke down. As this part is not available any more according to a life time warranty my old model has been quickly and smoothly replaced by a brand new Razor 10x50 HD. Many thanks to Eddie Price from Country Sports Wholesale Ltd who kindly facilitated the whole process of repair/replacing and made it fast and efficient and friendly! Five stars (at least :-) Jiri Jiri Horacek Prague, Czech Republic

My binoculars came loose and fell on the only rock in the marsh!! Worked perfectly after knock but cast lug for harness broke!!! You can’t get better service from the CSW crew, straight away to help and less than a week later a replacement pair had arrived… top class service… so good in fact it’s only vortex products for me from now on

Eddie at Country sports is a prime example of what customer service should be, the service i received was exceptional and i would not hesitate to use or recommend country sports wholesale ltd. They will be my go to from now on. Great work guys!!!

Recent accidental damage to a pair of Vortex binoculars , led me to testing the validity of the companies "lifetime warranty". Initial contact with US customer service, directed me to Country Sports Wholesale Ltd as their UK agents. I need not of worried, within a space of 3 days , including shipping the item to Hertfordshire and returning it to me, CSW pulled the stops out and resolved the issue to my complete satisfaction. 5 stars for turn around, communication both with Vortex US and CWS in the UK and for ultimate satisfactory resolution.

These guys are amazing! No quibble, fast experience. I would recommend Vortex optics to anyone for that piece of mind. Do yourself a favour and buy one if your in the market for a scope. Quality product. One very satisfied customer. Thanks to Eddie at warranties. 👍top fella.