Poonam shanto handled my warranty claim very quickly and efficiently, within a week my chainsaw was up and running! Many thanks John

A very prompt and helpful response from Pravesh and at a time of the evening when I would not normally expect a fulsome response.

Hyundai mower 3 year warranty through Genpower. Perhaps it's just me, but I thought a warranty meant that the work of collection and repair would be done by Genpower. Perhaps a local repairer would call round and remedy the fault. I didn't realise that I would have to drain the petrol tank and "package" the machine up myself. As a pensioner with some musculoskeletal issues, this wasn't possible. No further assistance was offered, so I have asked a local company to do the repairs. Just really disappointed to have to do this, that's all.

Lawnmower developed fault, kept cutting out. Raised issue with Genpower support, dealt with by Jade. Sent lawnmower back, came back fixed soon after.

I would like to say prior to Kieran Darragh getting involved my experience with Genpower wasn’t a good one since Kieran took over my case he’s been very helpful and understanding thankfully due to that my poor situation has been resolved from a person looking in if I was put through to Kieran in the first place who understood what I was talking about the issue wouldn’t have taken weeks to resolve once again thanks Kieran for your help.

poonam shanto has provided excellent customer service when i had a problem with a new gardenvac

A colleague called Pravesh dealt with my warranty claim. They were always polite, efficient, kind and patient, doing their very best to sort my warranty claim quickly. I cannot fault the service I received - well done and thank you!

Sanjana has been fantastic and has sorted my issue out without any trouble. Thanks Sanjana you have been great 👍

Great customer service from Solomon, Peter and Jade. Goods received with thanks this morning.

Guys at Genpower arranged for a swift replacement for a faulty Hyundai mower, good couriers selected (TNT/FedEx), and good comms with Jade and Charlie who arranged for the replacement. Although I was initially annoyed to have received a faulty mower, the replacement was dealt with efficiently and having tested the new mower am very pleased with it.