Wow customer service was 1st class, had a problem with my chainsaw but Sanjana couldn’t have been more helpful & was in contact with me throughout the process of sorting it out. 1st class customer service. Thank you

Poonam Shanto of Genpower handled my enquiry regarding a motor failure on my electric chain saw. Always efficient, kind and polite while arranging a replacement to be sent. The process began with an enquiry handled well by Craig Wiles but picked up by Poonam when I enquired about progress. Clearly Hyundai and Genpower have a no nonsense replacement policy where product failure is involved. It was a stress free process. Thank You

It was unfortunate that for my lawn mower there were 2 totally different blades and the one that I ordered was inevitably the wrong one. There needs to be explanation of this. However when I spoke to customer service, Poonam Shanto, she organised a refund and return label in a professional and timely manner. This made it less annoying.

Absolutely fantastic customer service in the times where that is extremely rare.SANJANA could not have been more helpful,my roller arrived two days after my phone call and is already fitted.this put my faith back in customer service. Regards. Alistair.

My mower broke and is being replaced by a new model which is due to be delivered today. Poonam Shanto Handled my case and was clear with her requirements for various paper work and photographs. She is courteous and helpful.

Upon contacting Hyundai/Genpower for help and advice with my HYB 5200 52cc Leaf Blower I was directed to a Jade Shannia Canee [support representative] who guided me through the procedures in a very professional, knowlagable and pleasant manner

Jade is courteous and helpful, even when she is unable to provide the answer we needed!

This company supplies and supports sales of Hyundai Lawn Mowers. I had a slight problem with a new purchase. Grass box problem. I dealt mainly with a gentleman called Pravesh. He was extremely prompt, courteous and efficient in his email responses. It took a while in email communications to get to the end result. But got there in the end. If you don't reply quickly a reminder email is sent to keep the process moving.

Poonam and Sanjana sorted parts out for my defective blower promptly and it's back to working order now

I ordered cross cut saw via the net from their site. It was on Friday so it didn’t arrive till Monday morning @9.30. Opening up the box I found that there was a saw blade missing. So I called them up to ask the question about the blade. I spoke with a very nice lady named Sanjana who just sorted it out. Checked out the website and told me it was on order for me. Tuesday morning 9.30 it was in my hands sent to me by Poonam. Stress free day! Very happy and helpful 5 stars in my book! Well done!