I started a return with their courier and they have not provided me with the correct waybill number so I cannot track the return and I cannot do anything. I tried to contact the chat online and they are closed and not contacted me back. Sounds like scam!

I placed an order yesterday for over $500 because they were running a buy one get one free promotion. I checked out (or thought I did) since it said “Thank you for your order “. I checked today to see if there was an estimated delivery date, but there was no order!!! I called Lulu’s and they informed me that they have no record of the order. I checked my bank statement, and there was no money taken out. Why would it say order complete and thank me if the order did not go through. I even used a first time user discount code that was texted to me.

Not a secure company! I haven’t received an order confirmation. Customer service chat tells me “the company isn’t a scam”, tells me my order number that I can’t search within the company or my email, and won’t help me receive the order confirmation. I have no idea if my products are coming, and the CS chat agent Courtney hung up on me when I asked if it was a scam. I don’t know if my order is real. I’ll never order from this company - there are so many other secure companies with secure processes

I was really looking forward to wearing my black jumper from Lulus, within the first hour of wearing it the wire boning was popping out of both sides. It was really embarrassing as I had no way to fix it at the event.

I honestly don’t know how this website is even allowed. I ordered a dress and it never came, I was on hold with this company for 20 max and decided to hang up. The carrier service this company uses sucks just as bad. There is no contact number for the carrier company everything is through live text. This will be addressed to the Federal Bureau. It seems like they are taking money from people left and right. PLEASE DO NOT ORDER ANYTHING FROM HERE TRUST ME!

Dress came in decent time, but the quality was so poor . Stitching was horrendous! Some parts not even closed up. Super thin fabric. Returns was redic .

I’m giving a 2-star rating. While the customer service was responsive and helpful, the quality of the denim skirt I ordered was disappointing and did not match the picture. Additionally, the return fee is nearly half the price of the skirt, which feels unreasonable. Will not be repurchasing from Lulus.

Lulus has not posted my bad review! Beware!!! They are seemingly hiding the bad reviews.

Voor een bruiloft een jurk besteld op deze website. De bezorging was prima en goed te volgen. Toen de jurk echter niet viel zoals ik had gehoopt, wilde ik de jurk retourneren. Ik vind het retourproces al vrij onduidelijk, maar de kosten zijn nog erger. Doordat ik enorm van schrok (€50,- verzendkosten is normaal), heb ik contact gezocht met Lulus. In eerste instantie werd er netjes op de mail gereageerd. Maar nu blijven de antwoorden op mijn vragen weg. Lulus reageert niet meer. Ze hebben het geld binnen en zijn totaal niet bezig met hun klanten. Mijn tip: bestel hier nooit iets, tenzij je zeker weet dat het past en dat het niet geretourneerd hoeft te worden!

I have loved Lulu’s for over a decade and love the wide, varied selection of clothing at varying pricing. The customer service is great, too. BUT WHY ARE ALL THE JEANS HIWATERS?