We placed an order for a flower girl gress size 5 and sent an email asking for an update as we have not heard from the company. Until today, no reply, just sent another email. Poor customer service and delays in sending out the items

Candlelit Date Forest Green Velvet One-Shoulder Bodycon Dress Fits marvelous. It is true to size. It is velvet-stretchy wow wow!

I placed my order on October 3 and it supposed to get delivered on October 10 From 3 days onTrac delivery system showing out of delivery but I didn’t get parcel yet. I can not call or chat to onTrac delivery agent as there is no contact information provided. This is my first order with Lulus but it’s horrible experience . ******FINALY GOT MY ORDER 🙄****

This company is horrible. Once I placed an order with them, they started bombarding me with spam. I contact their customer support because I unsubscribed many times only to continuously get spam emails from them. I receive several emails per day. They won't stop, not even when I contact them directly.

I’m trying to place an order from lulus. They are very unclear on where their clothes are manufactured. They offer you 15 percent off first purchase after you give them all your information, then tell you to download their APP, which applies an App promotion but then they don’t allow you to use the Welcome promo that gave them all your contact info to be bombarded with adds. This his deceiving practices. Where does it say that if you sign up for emails to received 15 off promo, you can’t use it on APP, because downloading APP also as a discount? Where does it say what products are imported? Sorry, but it’s YOU that’s confused

Ordered a white jumpsuit on sale. Had weird blue stains on the leg. Looked like dye or something while packaging. Of course it’s final sale. I don’t mind final sale if I end up not liking it, it’s a chance I am willing to take. But a sale because it’s stained and unwearable? That’s just shady. Will not order from here again.

Ordered 3 dresses. Returned 1 dress within a week. Tried it on only twice. Returned it with tags still on and they said that unfortunately they can’t give me a full refund because they found stains?! That you can only give me store credit?!. That’s crap. You guys are unbelievable. I’ve never had issues with you guys before when returning and I don’t even mind the re-stocking fee. But to falsify that my return dress had stains from which I tried on only twice? This is just bad business. You guys will go to whatever extent to falsify the return items and not give a refund. Now I’m skeptical about buying from you guys ever again. Thanks for the bad return experience.

I paid for expedited shipping, and it still arrived late. They told me I still had to pay to ship it back. Never shopping here again. Highly suggest you don't shop here if you need something in time, or even want to deal with people who take responsibility. I was told it was out of their hands and up to the carrier at this point. I was not offered anything to retain me as a customer, so, it was my first - and last - time shopping here.

This was the 1st time I ordered from Lulus, but won’t be the last. My dress is gorgeous, well made, perfect fit. I can’t wait to wear it to an upcoming wedding.

Order Number: GE6496191851US I want to share my experience for anyone considering ordering from this company. While their website advertises free UK delivery, it’s important to note that this is actually a US-based company. As a result, returning items can be quite costly, especially for customers in the UK. Though I really liked a couple of the items I ordered and decided to keep them, as a first-time customer, I ordered a few different items to get a better sense of sizing. Unfortunately, I now feel a bit misled by the website, and the return process has made me hesitant to shop with them again. Overall, while the products themselves were nice, the unclear information regarding the location and returns process left me feeling disappointed.