Brought my Range Rover from Bravo Auto Cheltenham end of August 2023 took it back twice in the first 2 weeks only to be told the problem was the heater and they couldn't get the part they finally gave me a courtesy car after 3 weeks and to top it all found out they were shutting down. so I called in to see where my car was being sent for repair they assured me it would be done by the local dealer. once they shut I couldn't locate my car so out of desperation I phoned Bravo auto in Swindon to my relief it was there fast forward 2 months on and a load arguments I asked for a second opinion to the problem it turns out the fuse had blown and Cheltenham didn't check so I finally told to collect the car I went to Swindon to collect to find it parked under a tree filthy dirty and a flat battery I could not believe it no one from the showroom came out luckily I had a jumpstart in the boot which I always carry. Terrible experience with BravoAuto they ruined the experience of collecting a new car

Originally I have them 5 star as they ask you to do this when they hand over keys to you. At the time I thought I was getting a great deal, little to my knowledge they are complete scam artists. Had recurring issue on car which originally they said would be covered by warranty but at point after I got it they said no not covered and I was over 600 down on a lie. Very dodgy, stay away from them

Bought a lovely car from Bravo Auto Liverpool in October 2024. Adam the Sales Representative sent videos and photos and was very patient with any queries I had. The car was sold unseen and it was not a disappointment when it arrived. Have had the car three months and no problems at all. A first class service.

We bought a car and everything was fine until we went to collect it. On inspection of the car I found that it had a least 1 loose wheel nut and so had obviously not been checking before our collection. I asked for the whole car to be checked again and it was found that the thread of the wheel nut was stripped and it needed a new brake drum and wheel hub. The inspection sheet that I requested to show they had looked at it was from August (we bought the car in October). They also only replaced 1 brake drum and refused to replace the other despite all manufacturers recommending that brake items are replaced in pairs. Overall I have no intention of using the place again for any mechanical work as I have no confidence in their ability to do it properly.

Excellent car buying experience from start to finish. I recently purchased a Mercedes Slk 350 amg from Bravoauto Warrington, and the service I received from Dave Sherwood was exemplary. After the test drive, there was an issue with the brakes. Dave and Bravoauto sorted it out straight away. I was kept informed all through the process, no pressure to buy, all car sales people would do well to take a leaf out of his book. I would certainly buy another car from here if I ever needed to.

When I travelled to Bravoauto Towcester to test drive & look over my preferred car the sales lady was not very knowledgeable about the car & was unable to answer some of my questions. Part of my negotiations with Safia Arif regarding the purchase of the Suzuki Vitara at the full asking price was for a full tank of petrol, however once I had paid in full & arrived to collect the vehicle it only had just below half a tank of petrol. When I questioned this matter I was told "the car is yours now, the transfer of ownership is complete!" I did not expect this attitude & this is certainly not good customer service therefore I will not be recommending Bravoauto at Towcester or using there services again. I will add that the rest of the staff that we spoke with during our visits were very helpful.

Avoid Bravo Auto / INCHCAPE Toyota!!! They are selling faulty cars and they not answering email and phone calls once you come across the problem. They also selling warranty policy which is useless as that product does not exist. You are on your own with all the problems that pop up after you buy the car from them. We have bought the car on 30.09.23 and picked up on 01.10.23. 2 weeks after (13.10.23) the engine lite pop on and we have reported it. We have been sent to Toyota in Burton for check up on the 17.10.23. In the meantime, the light gone, but this does not mean the problem disappear, so we wanted to check it anyway. Toyota did not find the fault as was saying that error was old, and they wanted to charge us £60 for plugging in the computer even when we have the car under warranty. On the 21.10.23 we went for Anoki restaurant in Derby for a meal and when we came back to the car, we noticed the clutch pedal was down and we couldn`t start the engine. We phoned the numbers from the paperwork we have been given and we have been told we do not have cover for break down!!! It was nearly midnight, so we have decided to take taxi back home. On Sunday we have called BravoAuto but the manager Andre Pieters - sales manager, was very rude to us and he advised he will not provide courtesy car as it is too much hassle for him to tax it and insure it. Basically, we have been left on our own. After all day sorting the car up, we ended with no car at all and cost of nearly £90 for taxis which none have been refunded back to us as promised by Scott Horne. Due to the closing down of the Stoke on Trent Branch at that time we have been redirected to Benjamin Towsend - Head of the Business, who also was not willing to help at all. We just have started to see actions after getting in touch with the Regional Operations Director Mr Simon Stephenson based in Warrington. Literally Benn within 1hr provided solution and his attitude changed 180 degrees. Suddenly all the things can be sorted, and we have been given the courtesy car for the time that car was for repair. Why that solution wasn`t available at the time we have contacted Mr Benn? We do not know, but we have finally sorted the problems with this car. Unfortunately, we have lost time as from October till December 2023 and nobody will get us this lost time back. Therefore, we do not recommend for anyone who wants to buy used car form sales dealers at all. Instead of that I would take a loan for new car. That basically saves time and time as you all know is money.

I recently bought my used Vauxhall from Bravo Auto in Liverpool. Eddie the salesman was fantastic! I was really impressed by how easy he made buying a car, especially since my car was in their Norwich showroom. The car arrived in Liverpool on time and Eddie helped me sort out all the paperwork. He is a credit to the company with how he explained the buying process. A* service. The only negative was that when I went to pick up my new car, I went to drive away and it had no petrol (which I had paid for). Eddie assured me that as he was on holiday he would pass all the info for collection to another member of staff. The lady apologised and petrol was sorted but when I explained that the car had a scratch about 10cm on the door, she said it was part of wear and tear and to contact Eddie about it. She didn’t want the hassle.

I travelled to Bravo Auto Liverpool from Derby after seeing the car on AutoTrader. I dealt with Adam who sent me a personal video of the car, he was very friendly and patient. After deciding to purchase the car, I received excellent customer service, and Adam delivered the car to Derby himself, which I appreciated. Fantastic communication, 100% recommend buying a car from Bravo Auto Liverpool. I am so happy with my new car; thank you! Caryss Biggs

From my initial telephone call with Alex to visiting to see the car; we can not fault the service he gave. There was no pressure selling, instead we were handed the keys and told to drive the car for a good 30 minutes to see if it was the right car for us. The car itself had a few minor issues that we noted down and discussed. Everything was met with a no problem attitude and assurance that they would be fixed. Within 2 days Alex had called to give me an update and strived to ensure we could collect the car at our convenience. At the point of collection the car was inside the showroom, gleaming with a valet that surpassed anything we have had done before (there were vacuum lines on the carpets)! We we helped to get the vehicle taxed and the manager came out to thank us for our business. If you want a first class, no pressure buying experience Bravo is the place to go! Bravo by name and bravo indeed!