I did think that buying a car from a company part of the Inchcape group would be the right thing to do, HOW WRONG WAS I , the only nice thing was the warm welcome and cup of tea, The problems started at the hand over when questioned about the missing standard floor mats, only to be informed they are removed and disposed of why?, they should be left in the car and the new owner should have the choice to keep or dispose, (maybe they are cleaning them and selling them on EBAY as Mercedes AMG floor mats are over £400 new) after leaving the dealership, the tyre pressure monitor flashed up with all four tyres set at different pressures, a little worrying as it was supposed to have had a service, so a stop at a filling station to reset all the tyre pressures, once on the motorway the car developed a very bad vibration between 60mph and 70 mph as my journey was over 100 miles the drive back was not very enjoyable, the car was taken to a tyre specialist to have them balanced only to be informed the drivers side front tyre was badly worn unevenly on the inner edge and out of shape together with the wheel which has a buckle in it, the passenger front wheel also having a buckle and a worn tyre on inner edge , two new front tyres and wheel straightening had to be done, having had a MOT on the 5th of October with no advisories recorded, I have to ask what was checked? I decided to give my shiny new car a wash as the drive back got the car a little dirty, only to find the rear bumper on the passenger side was missing all the retaining clips which was allowing the bumper to flex in and out, also one of the rear parking sensors was pushed into the bumper, the car has had some paintwork on the rear passenger side this is not a problem in it's self, however when they leave over spray on the passenger rear window and all over the B pillars this is not acceptable, so what was actually checked on this car? I have had to spend a considerable amount of extra money to bring this car up to the standard it should have been presented to me in. had I wanted to refurbish a car myself I would have gone down the private purchase road, Not happy.

Great Service from start to finish, Fergus was immaculate and informative all the way through the process.

Everything carried out via email and phone call. Dave was very good, video of the car was sent and he was very honest and pointed out the couple of issues around the bodywork of the car. He also sorted out those issues with bodywork. He kept in touch regularly and arranged delivery of the car and collection of the old one. Also was very swift with refunds. The best experience we have had when purchasing a car by far! Would definitely use again and would recommend.

I called in to just browse the forecourt with an open mind for a small car for my wife Dominic gave us great advice on what might suit us best and explained the trade in details and process/ timescales etc… We picked a car on the day and picked it up today, again Dominic was in touch previously to explain what info was required from us and what will happen on the day of sale All went well today to sign and pick up the car in a friendly informal manner as Dominic ensured we were comfortable and informed us throughout the process Well done to Kyle Joe and especially Dominic at the Wigan branch to make this a great experience James O’Neill

I bought a used Honda through the Guildford branch. Very happy with the vehicle and value. The only thing I am unhappy about is that there is no service record, even though the car is only 18 months old. Trued to access the ‘on line service history’ … there isn’t one.

Fantastic service from Bradley. Very helpful and knowledgeable. Professional car dealership, I can 100% recommend.

My daughter used her savings to buy her first car from the Norwich branch and have it delivered across country. We have had nothing but issues with it from the day it was delivered. Despite what they claim to be a thorough check and MOT prior to delivery the passenger window didn't work and then the boot stopped working. Took these to Shrewsbury and the window was repaired but there inspection found a bump had happened to the bodywork hence the boot not opening. The outer body showed no evidence at all to any bump but we had to sort this ourselves. About a month and half ago after a rainy night water was leaking into the footwell and covering the dash. We informed Shrewsbury and were informed they had no staff so it would need to be taken elsewhere and arranged by ourselves. - The warranty is with them and problems or not they should be taking care of the situation. We have had to cover the car to prevent flooding. Next last week my daughter broke down on a country road in the dark and rain, turns out the clutch is worn. So in three months since delivery we have had broken window, boot, flooding and clutch. The car has been taken by RAC back to Shrewsbury Bravoauto. We requested our money back as in 3 months you should not have this amount of issue. Case was given to an apparently customer service expert Emma Walker who on a Friday promised us an outcome by the following Monday. We chased yesterday but got no reply. This morning Emma Walker sends a report basically blaming my daughter for issues and as a gesture of goodwill a bill of nearly £700 she has had the car 3 months about 2500 miles. Have told them despite paying £4500 for the car they can keep it as they will not be getting another penny out of us, i will buy a car from elsewhere. Thought Bravoauto/Inchcape were a respectable company to deal with but that's not the case. Don't believe their lies at sales and go to a company that cares and does not do what feels like stealing from your daughter.

David Hollins at the Cannock branch could not have been more helpful. He was not only polite with great customers service ethics, he kept us up to date with all transactions and paperwork.On pick up a bulb had gone on an interior light and he arranged for all new bulbs in all interior lights to be changed. Everything had been covered for pick up of car , road tax etc with the presentation of the car being excellent. If only he could have changed the weather conditions for the collection ,as it must have been the worst rainy conditions I have ever seen. Well done to Bravoauto for employing a more mature sales person, who gives great customer service . I only hope I have not offended David, with the mention of him being more mature.

Brilliant service with James

I am deeply disappointed with my experience at Bravoauto Bolton. We purchased a vehicle in April 2022, and it's been nothing but trouble. The recurring issue with the clutch pedal sensor has left us stranded multiple times, often with our young daughter in the car. Despite repeated attempts to resolve this issue, the dealership's response has been inadequate, leaving us with no choice but to share our experience. We purchased a reliable car, but what we got was far from it. We caution potential customers to be wary when dealing with Bravoauto Bolton. Our concerns have gone unanswered, and we urge the dealership to address this issue seriously and find a resolution.