This company rocks! Not only just the products are good, but the customer service is prompt! Agent: DAEJONNA D responded to my email inquiry quickly.

I am DONE with ordering wigs from Ebonyline. Almost every single time I purchase from them, there is a problem. First off, they advertise wigs and hair items on their website that are not available. Just to give you one example; I ordered a half wig on 12/16/ 22 and as of 12/24, (eight days later)… I had not heard anything from them. So, I emailed and asked them if they had processed my order and if so may I have a tracking number. They told me that what I had ordered was not in stock. I was astonished, because If I had not of e-mailed, I would of never known. So, then I write back and say - well, I hope I'm getting a refund and asked them about the second item, I ordered. It was 2 days before I received a reply. I think they totally forgot about my order or maybe they threw it aside, I don't know. But Really! I cannot deal with such bad customer service, like I said if I had not inquired, I would have never known and they obviously made no attempt to contact me. I did eventually get everything resolved, however, I would not recommend this company.

I really like this site. I recently discovered it and the wigs I've purchased have come very quickly. They have so many great styles and easy to install options for a wig beginner like me. I also had a great customer experience with Mahaz quickly responding to my questions.

Fast shipping even during the holidays! Daejonna D assisted me by providing shipping information when the delivery company hadn't updated their information.

AWESOME SERVICE AND PRODUCTS. I've been buying from them for years and never regretted. Great company and customer service.

I had placed an order on Monday and was looking for tracking. I emailed the company and Larissa emailed me back stating the color I want it was out of stock. She offered me alternative color I agreed, and she ensure the process was completed as well as the refund for one of the items. This was exemplary work. I was very happy with the customer service

I’ve been ordering wigs for a few years now and always received my orders on time. My package was lost and Daejonna D made sure I was accommodated and made my experience positive.

I feel good and happy with the ebony line customer service, exclusively with DAEJONNA who has always been very kind to me.

They’re very rude and unprofessional. Also they let you order items that they don’t have in stock . While making u wait 2 and a half weeks for nothing

Love Ebonyline. Items are exactly as described