I love ordering wigs thru Ebonyline.com. It is difficult to find stylish short wigs in beauty stores and other websites. However, Ebonyline.com has a huge selection of wigs. To make it easier when ordering, you can filter by hair length, color, price and etc. Recently, I ordered a wig and Daejonna D sent me an email informing me that my color choice for one of my wigs was no longer available. I was offfered another color or remove the wig from my order. When I emailed my response, it was promptly acknowledge and my order continued with processing. I was very impressed with the level of customer service provided by Ebonyline.com

Awesome wigs and great prices. Larissa been helping me and keeping me updated because I ordered a wig color that was out of stock. Immediately, when they had it available, she emailed me directly to advise it’s now available and will be shipped. Thank you for all you. I will super pretty for 2023. 😊🥰 email Geeforce_zumba

I ordered hair for crochet braids on 12/4 with shipping that said 3-8 business days. I checked back at the 8 business day mark and had not received any shipping or tracking info. Upon contacting costumer service they stated it could take an additional 3 days for shipping and then I would receive tracking info, but they could not give a delivery date. An appointment was made based upon when the site stated the hair would ship. They referred me to a shipping policy that states they can’t guarantee shipping. If that it is the case, it should state ESTIMATED when the order is placed. That gives the customer knowledge of what to expect. I was told it was due to the holiday but that was not stated on the site either. Also, if a manufacturer is out of a product or whatever is causing the delay, communication should take place so the customer is not affected. At this point I’m penalized for changing an appointment because of this site and lack of communication. They said they could get the product to me in 4 days but I need to pay an additional fee. Why should I have to pay a fee because they didn’t follow through with timing listed on their site? This was my first and last time ordering.

I had MAHAZ help me answer some of my questions I had, quick responses where great.

Ebonyline has quickly become a favorite place of mine for unique and affordable wigs. I really love how well-made the synthetic wigs are, too. They aren't itchy and they don't get tangled as much as typical synthetics do. Agent Dae helped me recently, excellent customer service!

Very good communication with them and my product was sent quickly

Love this product! UPS FAST!

Really cute wigs, but took 11 days to get tracking info for shipment and will take another 10 days to get the shipment, or so they say. Customer service is a complete joke.

Fast response for updating order to be mailed

I’ve been ordering from Ebonyline for a couple years now & have had great customer service & great products. I had a question about shipping today & contacted customer service & was helped by Mahaz and was able to get the answers I was looking for.