Zina from customer helps me perfekt! She did a great shop and helped me very quickly and easily.

The Sage Support Officer (Andile) solved my issue. She was calm, knowledgeable and personable. She talked me through the process very clearly and helped me understand my mistakes in grinding the coffee too fine. I feel more confident in using the espresso machine now. Thank you.

We had an issue with our defective coffee machine and needed to use the warranty. SAGE customer service was outstanding! The staff were highly professional, well-trained, and handled our case with great care and expertise. It's rare to encounter such competent and committed service. Everything went smoothly. Thank you for this excellent support!

Speedy resolution of problem

Very helpful assistance; faultless.

Well done Sage! Excellent customer care. So pleasant to talk to a helpful team. A well deserved 5 stars!

Very helpful and professional service. Having the video call to diagnose the issue and help resolve it so quickly was so impressing!

I ordered an accessory for my Sage espresso machine and unfortunately this went astray somewhere and was never delivered. I raised this on their support number and was dealt with very politely. A case number was allocated and I received a confirmation email stating that they would try to trace the missing parcel. After a few days I hadn’t heard so phoned again, at which time the person I spoke to offered to replace the order immediately. The replacement item arrived a couple of days later and was followed by an email a couple of days later checking that I had received it. All very professional and reassuring. Thank you.

Schnell, kompetente und freundliche Hilfe

I experienced an issue with my new juicer, but was very impressed with the customer service team (Aditi could not have been any nicer!) who organised a replacement very quickly. Thanks folks. Update: Unfortunately, subsequent to the above review (and below response from Sage), when my new replacement arrived, it too was broken and just wouldn’t work…not once. Given other reviews available online it appears the power switch on many Nutri Juicer Cold Plus products is indeed faulty. After wasting a month back and forth I have returned the second product and will receive my money back. Again, cannot fault the customer service…but I would absolutely avoid this model.