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tina

12 February 2021, 00:27

  • GB

I have several Stackers items at home…

I have several Stackers items at home and I love them all. They are functional and nice looking pieces. The colours are lovely and they are well made. Would certainly buy again for myself or as gifts.

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Pat Pat

11 February 2021, 08:41

  • GB

Great quality and very fast delivery

Great quality and very fast delivery

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Pauline Rayner

27 January 2021, 19:49

  • GB

I cannot rave enough about Stackers

I cannot rave enough about Stackers, all my Jewellery is now organised after years of keeping it in various boxes and bags, I can now see what I have. I had a slight issue where an additional layer purchased the colour was not quite the same as the original stack, however, Lauren in customer service was quick to sort this out for me and organised for a replacement to be sent from the same batch as the original Set to ensure a colour match. Fantastic.

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Emma

27 January 2021, 08:50

  • GB

Great concept and good quality, but not suitable for earring owners.

I got my first ever Stackers box as a Christmas gift, and while I think the idea is fantastic and the look and quality of the product is great, unfortunately it's of very little use if earrings are your main jewellery game. There appear to be layers designed specifically for just about anything: necklaces, charm bracelets, individual beads, small trinkets, sunglasses, watches, but absolutely nothing for earrings... The only option is to throw several pairs together into one of the larger compartments in the "accessory" layer, where they can get tangled up and scratched, which defeats the point of having a jewellery organizer in the first place. While there are some sections in the lid layer that are perfect for storing individual pairs of earrings, they will only take five pairs, and there is no layer available for purchase that is made up of just those sections. Since my jewellery collection is 80% dangly earrings, the box is unfortuntely going to be pretty underused. It's a real shame, because the box itself is really lovely, and if only there were earring layers available, it would have been an absolute hit and a preffered way to store and organize my collection.

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Sue

19 January 2021, 20:49

  • GB

Amazing products great customer service

Amazing products, just as shown on website - if not better in real life. Ordered as presents just before Christmas but they came very quickly and on time. Will from Customer Services was really helpful !!! Would recommend to anyone and will definitely be buying from Stackers again.

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Sonia Devlin

14 January 2021, 01:01

  • GB

Terrible returns process

Great item but unwanted Christmas gift. But the returns process is so convoluted. There's no link to a returns form you have to wait? I'd send it anyway if it's done online but they don't even have a returns address on their website...

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Rachael Ford

12 January 2021, 00:09

  • GB

Unbelievably bad returns system

Unbelievably bad returns system. Love the product, but one of the layers I was sent is faulty, so I am requesting an exchange. To return something you have to go through an unbelievably slow and incompetent process. It’s actually quite shocking exactly how badly organised the return system is. On the website it directs you to ‘click here for a return form’. You type your order number and email and then, you don’t get a return form at all. Instead you are submitting a request by email to get a return form. We are still waiting after almost 3 weeks of constant phone calls and emails. We were asked to send pictures of the faults. We sent lots of detailed close up photos, but since then, we have heard nothing. We phone regularly and are told they have everything they need from us and will email the return form soon. Apparently they pay an actual person to email return forms to people. What a waste of time and money. Why not just have the return form available on the website the same as other companies? Anyway we were assured earlier that the return form would be emailed today, of course, it wasn’t. Unbelievably bad system! I hope the replacement won’t be this slow to arrive, once we finally get the return form. Watch this space! Update. Stackers have now collected the parcel. My partner phoned and refused to put the phone down until the return had been organised. The parcel was then collected the next day. We are going for a refund now and have bought the replacement from John Lewis instead. (Their return system is excellent.) Stackers have great jewellery boxes, and the staff are lovely but the return system is long and arduous. Latest update. Stackers have been in touch and have gone out of their way to put this right. I am now very happy with the outcome. The product is fantastic, the staff are great, I am very pleased to hear they are changing their returns procedure later this year.

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customerEs

07 January 2021, 00:55

  • GB

Lovely quality

Lovely item, quick delivery and a happy customer

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Kev Robins

31 December 2020, 16:52

  • GB

I love these products

I love these products, I have most of the set for watches and keeping my stuff in order, love them and cannot be happier.

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Jennifer

12 December 2020, 00:37

  • GB

Outstanding customer service from Will

I ordered a grey jewellery box for my sister as she requested it for Christmas. I had it personalised with her initials for a little extra something. My order hadn’t arrived in the time frame stated by stackers so I contacted them via their website. Will from Stackers responded to my enquiry and he was super helpful and efficient dealing with the missing item. Sure enough, not even 48 hours later, I have the jewellery box. It is gorgeous and my sister will be so pleased with it. Outstanding customer service. Would highly recommend this company for their lovely products and excellent customer service.