My experience with Onerent has been extremely exceptional. The staff is very knowledgeable and always listens to my concerns. I have used other management services and Onerent is by far the best. April C. is the last service representative I spoke to regarding the expiration of the lease I hold on my property in Fremont. She was very conscientious and listened to my concerns. I was very pleased to hear back from her in a very timely manner with a positive answer to my concern. April responded to my concern within 24 hours! She confirmed the fee I was willing to pay for rental management. I am confident in Onerent services and the team. I know I have chosen the right management company which allows me the peace of mind I need. Onerent staff I thank you. Sincerely, Karmela Perll-Dobyns

Have been working with OneRent for 2 years. They provide professional and excellent service and I'm satisfying with their job!

Absolutely avoid renting from OneRent if possible and I wouldn't recommend renting your property via OneRent either. It's a lawsuit waiting to happen. Renting from them has been by far the worst and most frustrating rental experience I've ever had. The move in process was terrible. The house did not seem to have been professionally cleaned when we moved in. The place was dirty with trash inside and outside the house. The previous tenants had left furniture and large bins of trash in the garage and in the yard. The recycling bin was also full of garbage that we had to sort through ourselves (the city wouldn't pick it up since the recycling and non-recyclables were mixed together). OneRent eventually sent someone to remove the larger items, but it took about three weeks of badgering them. The carpet looked dirty when we moved in (our city requires professional carpet cleaning for new tenants) so we washed the carpet ourselves and the water that came out of the carpet was black, so it likely wasn't cleaned. The water dispenser in the fridge wasn't working because the water filter hadn't been replaced in so long (we had to replace it ourselves). I suspect that OneRent didn't do a move out inspection before renting out the place to new tenants (how else could they have missed whole pieces of furniture left in the house and piles of garbage in the yard?). They didn't seem surprised by the laundry list of issues we were faced with at move in, so I suspect that this is normal for them. A few weeks after we moved in, the dishwasher broke and we realized that the reason the dryer wasn't working correctly was because the vents were stuffed with lint (a fire hazard). Should have suspected since I found a big ball of human hair in the washer when we moved in. We filled out a maintenance request right away asking for a repair, as landlords are responsible for appliance repair in our city. That was almost two months ago. In that time I had to contact them dozens of times to try and get the issues resolved: calling, emailing, texting, and filling out maintenance requests. I had to file a complaint against them with the city, and that still didn't prompt them to make the repair. On the phone they apologize and assure me that they're working on it and that it will happen soon, but it took them two months to schedule a repair. I asked for a rent credit for the months of hand washing dishes, line drying clothes, calling them over and over, and to compensate for the fact that my rent is supposed to include the broken appliances and received no response. OneRent seems to be a company based on making everything automated and easy, but they don't fulfill the bare minimum legally required by a landlord. They're remote and so they don't know anything about the properties that they're renting out. If you run into a problem, you're on your own. They blame a lot of issues on not being able to get vendors to work with them. Since they're a fully remote company, you would think that they would have repair technicians in the cities they operate in who can take care of issues, but that doesn't seem to be the case. When I applied to my current place I saw the negative reviews saying that they were slow and that there were issues, but I thought I could deal with it. It's been extremely frustrating and I have regrets about signing that lease. I would urge anyone thinking about signing a lease with OneRent to reconsider. They have no regard for tenant rights.

I started renting a property through OneRent just last Sunday. 4 days and my experience has been the WORST so far. The day we moved in, we reported issues with the garbage disposer in the kitchen sink, oven door, and the dryer. The move-in team asked us to file a maintenance issue on their website. When we did that (with videos & pictures of the water clogging in the sink), someone called us and said they could not access the pictures and asked us to email them. We did that too. After that they set up the plumber to come take a look for next Tuesday - that is 10 days after we reported. We have told then repeatedly that the sink is filling and overflowing with water. Everytime we cal, they just keep keep moving things around in circles(move-in team - maintenance team - third party), but no productive action has taken place and no resolution of the problem. Feeling really miserable. I haven't had such a BAD experience before. I'd give them zero stars if I could

DO NOT RENT FROM ONE RENT!!! THIS IS THE BIGGEST SCAM EVER! KEEP IT MOVING IF YOU DONT WANT A MENTAL BREAK DOWN! THEY DONT FIX ANYTHING AND SCAM YOU OUT OF YOUR MONEY! DO NOT RENT HERE I AM WARNING YOU!

Overall my experience has been great leasing through One Rent. Only hiccup I had was not receiving the access code the day of move in but otherwise they have been great!

Great work done on our garbage disposal! Worked in timely matter. Overall great service.

In the beginning, we appreciated working with Onerent because everything was online, easy and automated. However, communicating with them is a nightmare. When you submit maintenance requests, they will consistently overpromise and rarely deliver - "We'll call you back with an update by the end of the day" or "we'll send out someone to fix that today" are common offenders. I suspect they have a script that requires them to promise a timeline in which they'll follow up, but those promises are only met 10-20% of the time. Recently, I spent two weeks trying to get an update on a single issue. I can never speak with the same person (call center) and the single person who is familiar with my "ticket" doesn't consistently follow up on the requests for a callback. So not only are they terrible about following up with tenants, but their internal communication is clearly awful. But wait, there's more. They have ZERO qualms about hounding you when they want your attention. They will contact you three times in the same day to repeatedly confirm that you intend to follow through with a scheduled appointment. In the midst of chasing answers to my maintenance issue, for example, I attended a Onerent showing for a different unit and they had PLENTY of capacity to contact me incessantly before AND after the showing to confirm my attendance and encourage me to apply (I didn't). When things are going well, Onerent is fine. But communicating with them is such a source of anxiety and frustration that I have no intent to rent with them again.

Jay is very responsive and helpful, we are excited to have him on our side.

Customer service rep Jay was really helpful in resolving our concerns on the rented property. He went a thousand miles for us and was able to resolve the issues promptly. -Riz