The service is slightly above the average, in terms of fee and the staff availability on the call center. I do have some concerns on the staff high turnover rate, which forces us to work with different people almost every time when we need to contact our account specialist.

I have rented a house from Onerent during the last 3 years and 3 months. All this time we have experienced an excellent service provided by Onerent... from maintenance required... to paying the rent.. to communication during the lease closing and return of our deposit in full! I will highly recommend Onerent for future prospective tenants and property owners. The only reason we did not renew our lease contract is because we have just finally acquired our own property!

I am very happy with the Onerent property management. They respond to tenant's issues on a timely manner and communicate the same with me. They were also able to place the tenant in short period of time. Highly recommend them to any prospect home owners looking for property management companies.

I entered contract with this company because the package they offered is very well explained. Their employee were very professional and accommodating especially JAY LOUIE DY who assisted in my Seattle (Greenlake) property. I was pleasantly happy with his services because he took care the work right away and very easy to work with.. Marilyn

Clownshow company!!! Our tenants complained about issues in the unit over a month ago; we asked for an estimate of repairs and they have gone dark. Joy P. was communicating with me them stopped answering. Always dealing with different people, unresponsive, no follow through. Overall, I was giving them a shot before hiring them on many other units but they are very disappointing! EDIT November 12: I just emailed your email above. I had been following up with your maintenance and leasing teams but they have just gone dark on me.

My kitchen was clogged and we tried different approaches but it wasn't getting better, when we call customer support right after that I got message from maintanance guy. when I told him about the urgency. He gave us options for day before and I told him we cant use kitchen because of the issue. He offered me that he can come rite now I accepted it the time on clock was 9:30pm when I ask him when you'll reach he said he have to drive 40mins. he reached 10:20pm and fixed the issue. I really appriciate his dedication. I'm glad I leased through one rent

I have a unit for rent. Two years ago, one rent helped me find the perfect tenant and that was a good experience. So recently, when the tenant move out, I came back to one rent for the service again. But this time, it is totally a nightmare. Before sign the contract, I got 4-5 phone call per day, pushing on sign the contract. Their tenant placement and management plan has changed from two years ago. After spent couple days, we decide sign the contract. After sign the contract, there was one guy called me once, saying he need 45-1 hour to go through something, but I was in a meeting at that time. Then he agreed to call me back the next day. But THAT NEVER HAPPEN. From then on, I can not get in touch with the company leasing department at all. By calling their customer service, after explaining what is happening, they said will notify the leasing department and call me back. THAT NEVER HAPPEN. Based on the contract, one rent suppose to do the advertise and marketing, and I can not post any advertise online myself. So I am totally screwed. Now the unit is empty and I can not find onerent even to terminate the contract. As a result, losing money every day.

We requested Onerent that we want to move a basketball hoop from the property that was not being used and is lying down near the driveway. Onerent did follow up with me several times asking when I was going to take the hoop, Unfortunately the handyman that I was asking to help move it was not available for 2 weeks. When Onerent offered to move it for a small charge I accepted the offer and asked Onerent to move it. Roughly one month passed since then and there is no action from Onerent. In general there are some things onerent does well and there are some areas for improvement. As a home owner I get a feeling that onerent has a slight bias towards renters than home owners.

Onerent took three months to find tenants. Once I called them as a prospective tenant and requested very specific things in a very specific area that would eliminate all but my own house. They tried to push me to a different property in a different area. I was on short notice to leave the state for work and didn't have a whole lot of time so I was left with little choice but to hope for the best. Below is a list of things, yes I could have done things differently if I had more time. I had to find my own tenents. One rent charged me a tenant placement fee anyway. They wouldn't even consider a reduction. Because I found the tenants we had each others contact info. They would call me when Onerent wouldn't answer the phone or hadn't returned calls. I often had to hire thumbtack or takl to perform maintenance. Onerent would call back 20 days later claiming they had phone system issues. During the pandemic, onerent sent a notice that would not be fulfiling the contractual obligations of their "rent guarantee" My lawyer sent an email asking for an explanation. The response was we are allow to not pay rent per the Gov of CA law. He responded explaining they cannot charge for a service and not provide said service. He also asked for the specific law regarding this. They never responded When Governor Newsom shut things down Onerent told my tenants they still had to pay rent and they needed a medical note of why they couldn't go to work. They refused to accept the letter of furlough from my tenant's employer (Onerent is ENTIRELY operated out of the Philippines which probably has different laws from CA) Nearing the end of their lease I had not heard from Onerent so I enquired to the tenents directly. They told me they love my place, and think I did so much to help them, but they would rather be homeless than continue to work with onerent. I fired one rent that night. In writing I put my reasons and that I'm losing my excellent tenants because of them. I wrote they(onerent) are to finish out their contract and finish any necessary or legal paperwork. They reply they understood they would be cancelling the contract with the tenants early. My lawyer sent yet another email which has yet to receive a response. Use this company at your own risk. Preferably not at all. They don't meet any commitments. I wound up managing the property for the property management company.

Onerent customer service is awesome in tenant placement as well as in property management,