As a renter I saw a place I was interested available. Through onerent's web site I set up a self tour, they require a picture of an ID to verify you. I received a confirmation on how to open the lock box on the front door. I get there and the complex is gated with no instructions on how to get in. So my wife, 9mth baby and i make the hike to the other end of the property just to find out there is no lock box on the door or any where around. I call and the office was closed on weekends, it's noon on a Saturday, and asked me to text, which I did, with no response.The walk there and back, with the search for a lock box wasted over an hour of my family's time. I received a text back 8 hours later saying they were sorry, my walkthrough wasn't confirmed, WHICH WAS A LIE. I received confirmation by text and email.

Onerent was our property manager for two years. All their points of contact were outsourced overseas call centers and support was mediocre at best. All the points of contact have been friendly and try very hard — but they often are unknowledgeable and would sometimes fail to understand what we were asking. Sometimes we would wait weeks for a response to maintenance requests. The customer service people were obsessed with getting good reviews and went to great lengths to get them. I wouldn’t be at all surprised if corporate leadership was out of touch with how bad it really is. Property management is a highly customer service-centric business. Why would you think cheeping out your most important role was a good idea? The repair people all seemed to be the lowest bidder. Their first person out would always be handymen (different one every time) who had a 50% chance of actually fixing the issue. Usually the actual fix came with the second repair person they sent after we reported the issues was still happening despite the first repair. I was impressed with the results of maybe 1 or 2 of the 15 or so maintenance requests we made. Their website is pretty bad compared to competitors. Very minimally featured in terms of setting up and splitting rent. Communication is done with one of their crappy pop-up chat boxes. They need some good UX people to get that thing into shape. After our lease ended I found out they still had our bank account info saved months later — absolutely inexcusable incompetence when dealing with people’s financial info. Seems like still had all of our application info saved as well still. I do not trust them to keep this info safe. It’s actually the reason I decided to write this review. I actually had a conversation with the CTO before we signed the lease because I wanted to ask about their security measures to protect my bank info (since they were are startup with relatively inexperienced leadership, I was hesitant) and the CTO told me one reason not to worry about it is that “it’s the same info printed on checks” trying to minimize the idea of the info getting in the wrong hands. I should have listened to that first red flag. Run away from Onerent. Far, far away.

I'm a realtor with Re/Max Gold. I've been trying to make an appt to show a house this fiasco of an app company respresents with no success, all day long. The website is unusable, the customer service line is just a static-y hold that goes on and on and on with no person actually coming to the line. I'm about to tell my client she's on her own with this house, and show her some of the hundreds of other active listings in Palo Alto...The only positive side is that these app companies make me look amazing by comparison simply by virtue of the fact that I'm a human. Low bar.

Great service that is totally worth it. The onerent team is polite and efficient.

Owners beware! Onerent is nothing more than a rent collection company. Due to unknowledgeable staff, inefficient workflows, no property inventory information, and only 1 approved vendor, basic maintenance requests can take up to 2 months to be resolved. Emergencies are not taken care of in a timely manner resulting in increased property damage.

At the beginning I was hesitant to hire One Rent but is been one year already and I haven’t had any Issues and I always get answer. That’s why I’m very pleased to work with One Rent. Thank you!

Awful. Total lack of customer service or accountability. Didn’t provide us with the proper number of fobs or keys and then we had to pay for the new ones. Place was not properly cleaned when we moved in and no recourse. Call centers located overseas who just followed a script. No not do business with them.

OneRent is an awful management company! Do not do business with them! The level of service provided is mediocre, the payments were always delayed, none of the utility bills were paid, the tenants moved out without paying the utility bills and OneRent told me to reach out to the tenants directly. The lack of professionalism is ridiculous and you will end up having to do a lot of the work that should be one of them. If I were you I would hire a different company to manage my property.

Stay away from Onerent! I am a property owner and I have been having difficulties working with them. I had plenty of issues during leasing and very recently with maintenance. Horrible service! Main issues are: (1) No updates on progress - both the tenants and owners are always kept in dark (2) No one takes ownership - they work on some on-call rotation and who ever is online will say next person will take care but no one will own your problem. You will be paying $200 every month for which you won't get anything, you will end up spending easily 6-8 hours of your time. I am seriously considering terminating the contract with them and move to another company which is more local. At least I will have someone to pick call and own the issue. P.S: I wish the Onerent team reads my review and genuinely comment

If I can rate them negative stars I definitely would. This was unbelievable horrible moving-in experience. 1. At the beginning we had two tours with their Agent, we mentioned that we had our own furniture. The agent told us that the furniture in the unit was only for demo. When we moved in, furniture was still in the unit. We had to live with a fill of full furniture unit for two months. 2. I was impressed with Onerent Agent Jay Louie Dy provide so cheap and unprofessional service. I rent the unit had HOA policy, which we should finish move before 3:00 PM; otherwise, the owner would receive the penalty from HOA. We finished to move all our furniture and boxes in the front of the unit at 2:45PM, and we had not key to open the unit. Amazing!!! Called Jay many times, and followed his instruction of how to open the lock box, but failed. Not only we couldn't open the lock box, also, the HOA manager couldn't open it either. Finally, Jay sent someone delivery the key at 5:15PM. From Jay's office to the unit was only 15 minute away. Even though, we had a HOA manager as a witness, Jay still denied of his mistake that caused to violate HOA policy. It was unbelievable that Jay tried to pass his mistake on us. He posted the HOA fines to my Onerent account. I wrote the email with the HOA manager statement, and the picture shows moving finished time. Onerent just ignored my email. If you don't want to make your life miserable, don't rent your place from Onerent and never deal with Jay.