My family and I were discriminated against by one of the owners they work with because we are self employed. We’ve never had rental issues, we have good credit, no evictions and a hefty savings account. They pretty much said “we aren’t accepting you because of the type of work you do”. That’s wrong and so I wouldn’t recommend a company that does business with owners like that. Thanks

Mixed experience. In general we are happy with the management of our property with respect to tenant issues, leases, repairs, etc. Unfortunately, the administrative experience is not as satisfactory. We find it nearly impossible to obtain appropriate annual detail for tax reporting purposes. This is a very simple report: A profit and loss statement that simply includes Income and expenses and the net for the year. The website is not helpful for this either and navigating it is clunky. I would create it myself if it was available. If I am missing something, I would love to know! I requested this from the person that sent the email re: the 1099 report a number of weeks ago and have heard nothing. My recommendation is to make the website more interactive such that owners can access info, make or print reports, change bank deposit instructions, etc. Some thoughts to consider. Thanks very much.

Helpful and responsive. Kept me up to date as much as possible.

Done very professionally - Coordination with Vendor / Renter and us

Under 60 days till contract end. I had to email OneRent to find out if my tenants had been talked to about extending their lease because no one was reaching out to me about it from OneRent. I got passed from Customer Success to the Move Out Team. One week went by. No outreach from Move Out team. Then I emailed again the next week and no response. I called on the weekend and now down to a little over 30 days before contract end and the person on Move Out team said that the tenants said at the end of December they were interested in lease extension. NO ONE from OneRent had contacted me about it. The OneRent person AGREED THEY MESSED UP and asked for my terms for the Lease Extension. I provided them on that call and then I was emailed the OneRent emails about it. Thankfully the tenants accepted, but I was at RISK of LOSING the tenants because they could have looked else where during that 30 days while waiting for the lease extension terms because OneRent DID NOT DO THEIR JOB that I am PAYING them to do. Then I was emailed the Lease Extension form and it had NO tenant SIGNATURES on it. I emailed back and asked for the signed copy. OneRent apologized and then sent me the signed copy. I should get at the very least a CREDIT of 1 MONTH'S OneRent fee for this BAD SERVICE!! If I didn't reached out when I did the situation could have been MUCH WORSE for keeping the property rented continually.

I got as far as lease in hand before I walked away. We found a place we liked and reached out. They responded with the strong suggestion of applying prior to seeing because it has been getting a lot of attention. Which fair enough, we did. While completing the application they followed up every couple hours asking me to finish it by certain times. Which was weird. Then on tour day we get there and the place was cool and exactly as advertised but had a major issue with paint which we learned from the person on site from Onerent was an issue for everybody that toured and she went on to say that no one had applied because of it. Which sort of was contradictory of the impression I was given. She stated what was included in rent and the deposit amount. We say cool. As long as the paint is taken care of we’re in. We get a call from an agent “Jessa” asking us if the paint was taken car of we’d agree to the lease. We said yes. Eventually the owner agreed and Jessa confirmed with us it would be taken care of. We receive the lease a little before noon, and I get a follow up at 1 asking to have signed and sent back by 5. This was an 85 page document that needed reviewing before over the course of a year I agree to pay $35k. I said no I have to review it. Fast forward to 10am the next day she messages me again saying the lease is only good for 24 hours. I had reviewed it and of course it’s filled with strange rules and a different dollar amount for the deposit. I personally found the tactics to push renters to sign as fast as possible off putting and rude. The amount they hide in the lease agreements, I’d be surprised if anyone got their deposit back at all even if the property is thrashed at the start. You need written permission from the owner to route cable to any place it’s not currently in the house, guests are only allowed to park in guest parking (not your garage if you have one), in a pet friendly place you CANNOT have anyone bring their pet to the house, no stick picture hooks on walls, etc. Perhaps they won’t enforce if you do that all but they can swing in and take your deposit at the end and charge you more. Does not seem renter friendly. Recommend you deal with another company.

DO NOT USE THIS COMPANY. Let me share the highlights in bullet points because it's honestly too much too type. 1) They will keep you on the phone forever - they say a lot without saying anything at all. You will hang up after a 20 minute conversation thinking - what did we just discuss? Likely whatever questions you had prior to the call will go unanswered 2) Everything takes forever. This is a major no-no for rentals, common sense. As a renter myself, when you are looking to move out of your apartment you are likely doing it with at max 1 month to find something. So, when renters start reaching out to one rent - it takes at least a whole1-2 days to set up a time for them to see it (also would like to note - no one physically goes to show them your rental - it's a self guided tour) So if it is self guided - why is it even taking 1-2 days??? It's SELF GUIDED - pick up the phone and tell the prospective tenant to go as soon as they are able. 3) Every time you call them you will speak to someone different. Hence - another reason why you are on the phone forever. You will have to explain everything over again to whomever is available. They will tell you they have "notes" on the call - you will still end up explaining yourself a million times. Things will get missed because one person will say one thing and never follow back up with you, you'll call and then have to do it all over again. 3) They never even found us a renter. With all the "prospects in their system that are interested in your home"...they don't exist. In the 2 months that our property was on the market - they "scheduled" that self guided tour with about 3 people. I put it up on facebook market place myself and got it rented, showing it to more than triple the amount of people than they were able to (also with a full time job - might I add) 4) Lastly, this is our personal experience that really sent us over the edge...Our renter who signed a 12 month lease, decided to break it. Guess how we found out? OUR TENANT! They had already told OneRent - who asked our tenant to provide a letter in regards to their situation. The tenant wanted further clarification on what was needed and wasnt able to get a hold of them so they called me. So OneRent, knew our tenant was breaking the lease and never told us. Now here we are, 1 week until our tenant leaves and we JUST got them to finally put up the listing again (which we had to beg for days to do). This is completely unacceptable - we will now have our place sitting for a month on the market - paying the mortgage out of pocket because Onerent doesnt know how to pick up the phone and do their job. This has to be the worst company we have ever done business with. Also pretty sure all these people you are speaking to everytime you call are outsourced. Not sure where - but they have no idea about your neighborhood - they just get that information from zillow which as a consumer you can do yourself. Do not waste your time, we hired them to take this off our plate and ended up working MORE, wasting our time when we should have just done it ourselves. Not even sure what we are paying them for at this point.

Showed up to view an apartment. After waiting five minutes, wrote them. “Oh, your viewing got canceled. Would you like to reschedule? Available times are from 10am to 4pm!” Checks watch. It’s 10:05am. I told them “ok so how about right now like we agreed to?” Unsurprisingly that didn’t happen.

Everything from start to finish has been so amazing. The help, responsive I received for Jay and everyone else on the Onerent team, has been amazing. It has eased my stresses and made the process great! I sincerely appreciate everything they have done!

I like the maintenance team very helpful and on top of everything Karl is very helpful