You did exactly what you said you would do which rarely happens these days. I would recommend onerent to a friend or peer. One happy landlord. Thank you!

Impossible to work with. I don't trust this company especially due to the amount of sensitive information you are handing over. If you're working with them, you're working with a call center in the Philippines. They also harass you via text message if you haven't provided ALL your docs. They ask you also to provide so many documents increasing your risk of identity theft should they have a data breach. Honestly, wish I could review 0 stars.

Maintenance folks at Onerent followed to completion a challenging heater repair at my rental. They kept me informed and I appreciated their effort.

My tenant reported a garage issue which became a complex case since different vendors gave different opinion on what is the problem. There are a lot to discuss among the vendors, tenant, home warranty companies. Onerent maintenance team helped a lot on these communication, and we finally resolved the garage issue finally. The main contact of this case, Ana Escandor is responsive, considerate, and unbiased, the rest of team are also very responsive. I could rate the team 5 star but the reason of giving 4 star is my enlisting experience. The enlisting team is hard to get hold, and I felt that my property could be rent out much faster if the team can respond as quickly.

My wife and I have been living in one of their properties for about 2.5years and honestly it has been plenty of ups and downs. But this was not because of Onerent, we had issues with the condition of the property and slow response from the landlord. Onerent came to the rescue to address and resolve everything from termites, mailbox theft, broken A/C, plumbing problems, and lease contracts/renewals (a lot of problems with this place but Onerent was always available for help!). Rox Sun deserves a big shoutout and credit for dealing with us patiently and professionally. Cheers Rox, and thank you for making our living as pleasant as possible! Call him the Roxstar🎸

Unprofessional and delinquent at every step of the way. Every time I contacted them a different person responded with a generic message... "Hi there! My name is.... how am I able to assist you today?" followed by no help. We had to remind them about real California laws they were breezing over. Do not recommend.

Update: It takes a big of advocacy, but the CEO resolved our issues. We've had subsequent issues but he's stepped into resolve them Here's the old review: Every step of my experience with Onerent was a complete and utter disaster. When we first looked at the apartment, the agent knew absolutely nothing about the unit and the building. We walked in on very annoyed tenants who were clearly not informed that we would be coming. When we tried to move in at the agreed upon date, they forgot to leave the keys for us! This delayed our move in by over a week! Then when we finally were able to move in the apartment was in filthy condition. And when I say filthy I mean that I actually gagged from disgust when we subsequently cleaned that apartment. Not to mention the place smelled. I was genuinely horrified and I'm not a germaphobe at all When we finally moved in over two weeks after our original date, they only offered us a minor partial refund of the weeks of rent we had paid for nothing. They only respond to issues when it suits them and very slowly at that. It's gotten to the point where they're so bad that the landlord communicates directly with us because they're too inefficient. They also overprice all their services (another reason the landlord has cut them out) I have lived in three countries and five cities and this is the worst property manager I have ever dealt with!

They followed through on their commitments, and I had a qualified tenant moved in less than 3 weeks. Good communication via text, phone and email. Transparent about fees and very kind staff. Although you end up talking to a lot of people in the process (4 for me), they are all generally well trained and knowledgable.

After reading through other people's reviews...particularly bad ones, it's unfortunate, but truly reassuring that what we experienced with OneRent is not unique to us. It's a recurring, systemic problem with this company. OneRent, you can respond to us reviewers (who wrote you bad reviews) however you want, but really, look internally, look the root cause of those issues, and fix them. FIX THEM. Fix them the way they need to be fixed not how YOU think it could be fixed. Then you can reply back and explain why you don't think you deserve the review. Very untrustworthy property management company. When our tenant moved out, they took one of our furniture with them, and left a few items in the place broken. OneRent let them off the hook, and didn't provide repair that's written in the contact. We had to hire a contractor on our own to fix the broken items in the place before the new tenants moved in. OneRent promised to reimburse the cost, and they lied. They determined some of the issues were due to normal wear and tear, so they refused to reimburse us the full amount of cost for repair. So we had to email and call and argue for our rights. Again and again and again. Mind you, these all ordeal dragged on more than 3 months after the previous renter had moved out and the current ones already moved in. (They said they finally mailed a check to us. But really? after more than 3 months? Countless phone calls and email exchanges? Is this how things supposed to work with OneRent? Really?) What's worse, they refused to help us track down and return our furniture that the previous tenants took. One Rent kept treating us like a football, pushed us around among their departments, today is talking to the maintenance team, tomorrow is talking to accounting, the day after tomorrow is talking someone else who is either on vacation, busy, or couldn't be reached. They still haven't helped us get our furniture back!!! And their excuse is that well the tenant already moved out so it's on us to get back our stuff. So we had to contact our previous tenant. Really???Isn't it supposed to be OneRent's job to contact the previous tenant, who they had direct contact because of our contract agreement, and help arrange to get our furniture back? Whenever we call, they promised to call us back. They never did! We had to call them back, email them, and having to be pushed back and forth. And while they talked to you nicely on the phone, they couldn't help you get your issues resolved, and those issues were completely caused by their lack of communication and their incompetence to work with their customers. We have lost trust to this company. If you are looking for property management company, and want to have a peace of mind, and not want to be confused about why some reviews are good and some reviews are bad, my recommendation is GO SOMEWHERE ELSE. Or if you are the lucky one and hit the jackpot, they might do a good job for you once in a blue moon.

Company well-organized to manage all aspects of rental. I felt very comfortable immediately that they were professional, knowledgeable and would do everything needed to make my rental a success. I was not disappointed. Whenever a problem arose they managed it. Would strongly recommend them to anyone looking to rent property.