I signed up with poplar homes in 10/2022 to manage my property. I had originally contacted and started the process with Silver river to manage my property due to its stellar ratings online but soon found out it had been taken over by Poplar homes. I decided to give them a chance and proceed to sign with them. The horror started when the county inspector came to my house with the property manager without any prior notice while I was residing at the rental property. I notified the inspector via phone that I can’t let them in as my dog was not crated to receive guests and I’m at work so they needed to reschedule the appointment. I called the team incharge which was Joanna and I was notified this mistake will not happen again and in the future, I will be notified in advance before someone shows up at the door as I am currently residing in the property. 2 days later the same inspector came to the property without any notice and he notified me he was told to show up. I again notified the team and the same excuse was provided that there was a miscommunication. I was angry but decided to still give them a chance…..BIG MISTAKE!!!. 4-6 weeks later, I was in my pajamas upstairs when my dog started barking running downstairs, I run down visibly worried what happened and there was 3 MEN STANDING IN MY HOME. I honestly thought I was about to get robbed or assaulted. They saw I was so scared so they proceed to tell me that Poplar Homes had given them my door key access code for a tour of the property (mind you that I was never notified that people were interested in the property let alone anybody was coming)…. My dog proceeds to run outside on the street unleashed barking. One of the guy catches him as he was about to run into oncoming traffic and handed him to me. I called the property manger for my county (her name is channel) and she basically reported that this was common practice to give access code to potential tenants and I clarified I AM STILL RESIDING AT THE PROPERTy. She apologized and stated that I should send an email so this can be addressed. I sent an email CC Christie, Channel and Joanna. I called them as well and the response was that they had assumed that I had moved out because based on a questionnaire that I did when I started the process with them, I stated that I hope to vacate the home by November (mind you that this was an estimation because the portal asked me and I had notified them this was an estimate and no further question or conversation had taken place since then). I was frantic and crying…. Can you imagine how dangers this situation was, to have 3 strangers just opening a locked door and walking in. BTW, the story gets worse, 2 days later the same incident happened with another renter trying to get in by putting in the access code (Thank God that I had changed my code by then)……I immediately canceled by contract with them. This process has waisted my time, resources and has caused an emotional trauma. This company is liability to yourself/family/property. I hope you rethink before signing with Poplar Homes. (P.s. I have emails, texts, phone calls, videos and pictures to collaborate all this information).

Vendor never received my payment for the work did on one of there properties scam. Update owner of the property had to pay me.

If you want to live under a dictatorship, then rent from Poplar.

If I could rate 0 stars I would!! This company will harass you to pay fees and sign paperwork but be aware as soon as you sign a lease with them you will never get the same service that you were getting before you sign! They only care about money! The maintenance team does not come unless you call them every day! I had a break in and someone broke through the front door and it’s been a week and no one has contacted me about trying to fix the door! This company is the worst! Even if you like the home just save your self the headache and find a better place to live with a better company!

Joseph helped amazingly in sourcing apartments, was very responsive in helping meet my needs for an apartment

2 stars because paying rent online is nice (though expected of a property management company at this point). Besides that, poplar is generally terrible to work with from a tenant perspective. They are slow to respond to work orders, hard to coordinate with, and nearly impossible to talk to on the phone. I personally will avoid renting from a poplar managed home in the future.

Great experience minus move in date being moved several times when posting stated home was available for immediate move in.

Like the other reviews on Poplar I have a tenant in Houston Texas for several years without an issue. However since Poplar has started to manage the property it has been disastrous. Problems: I have not received my June disbursement and have been told multiple inconsistencies from their overseas call center as well as their Houston Representatives. Poplar has pushed back my disbursement date to June 4 to 5 times. Poplar does not follow up on any of their commitments or promises. I was told multiple times the accounting Dept would call me and I was never contacted by te ?Account Team Manager Poplar reps are professional Stonewall Experts. Unfortunately, like the other reviews Poplar collected my in early June and I've spent the several weeks in June emailing and calling trying to hunt down my disbursement. Both Poplar call Center overseas and Local Houston Reps have been useless and do not respond a majority of the time to any emails or calls. In my honest opinion the lack of professionalism and communication leads me to believe this is not the Property Management Team for me and at tis time I am looking at filing with the BBB and legal options.

I would not rent with this group or have them manage your home. I am a current tenant and I truly regret moving in. I read the reviews and just knew my experience would be different, I was wrong! All of the bad reviews and communication and disorganization is 100% true. I know you may love them home you’re looking to rent with them but PLEASE DON’T DO IT!!!

They manage the home we lease. Require home warrant we can barely get anythng fixed timely bc home warranty also uses 3rf party so ur going through 3 third parties to get anything done. Ive bedn without ac after deemed emergency for 3 days and not even close to getting it repaired in 120 temps heat advisory they expect me just be patient when inside my house with portable ac and windows unit its 85-90 degrees. Their numbers aren’t working and the california numbers say no one available. They ignore emails say they will call back and don’t and if they do end before one ring finishes