MY HOME WAS MANAGED BY POPLAR HOMES AND IT HAS BEEN A NIGHTMARE MY MANAGMENT PERSON CHRIS TECON SHE IS HORRIBLE, HIRED A CONTRACT COMPANY THEY LEFT MY PLACE UNSECURED HAD TO CALL THE POLICE TO GET SQUATTERS OUT AND THERES MOR MY APPLIANCES CAME UP MISSING. I WILL NEVER REFER THEM TO ANYONE THEY BUSINESS SUCK AND ON THE PHONE FOREVER, THEY GIVE YOU THE RUN AROUND, PAYMENT ALWAYS LATE

My wife and I set up an appointment through the poplarhomes.com website to view a rental property and a very young kid showed up and had ZERO knowledge about the property. He could not answer any questions and handed me a card for his roofing company. HUGE red flag to start. We read a lot of complaints on here and will not be moving forward to apply.

Poplar recently bought out our property, they did not reach out or communicate this to tenants well. We only found out because our old company’s rental portal stopped working. We called and were told poplar took over, no communication. Then with rent- poplar had an ENTIRE MONTH to sort out online payment but somehow they didn’t have the portal working till 6 hours before rent was due. Customer support promised rent portal would be up the next day for a week. They are trying to evict tenants to raise the rent. We finally got rent figured out but we were notified by our old company that we were incurring late fees for rent?? Poplar is nearly impossible to get a hold of and employees only care about getting a good customer service. Now come find out you can only pay the full amount all at once with Poplar’s rent portal- so no small payments throughout the month. THEY ARE TRYING TO GET TENANTS EVICTED TO RAISE RENT. Stay away, don’t work with them.

Poplar homes is terrible. They don't send your payments through on the portal and say it's YOUR fault. The online portal wasn't even complete when my old realty company merged with them recently. Everyone's rent had to be late and now that people have paid the rent y'all saying the payments bounced? Don't rent or put your properties under this company. I have always paid rent online with no issues until this company. THEY'RE TRASH!!! If I could give zero stars, I would.

I would give them zero stars if I could. I have a tenant who has lived in my property for years. Poplar just took over. They don’t have much to do because my renter is excellent. Because of what I am going through, I am suddenly worried for my tenant. This is my first issue with Poplar since they just took over this year. I am not impressed with how they are handling it. I can’t get a hold of anyone except a call center. They refuse to let me speak to a specialist, and their whole phone system is a scam setup, which automatically says "Your assigned specialist is not available at the moment," and then they reroute you to a call center. You get the pleasure of speaking to a new representative who needs the whole issue re-explained and must verify if you're telling the truth over and over again. This is professional STONEWALLING. It is the strategy of manipulators, scammers, and con artists. Update: These people collected my rent 29 days ago, and I’ve spent the last 3 weeks emailing and calling trying to hunt down my payout. The firs 2 weeks, they would not allow me to speak to an account specialist or supervisor. Their strategy was to leave me on hold, pretending to hunt down the specialist, until the call automatically dropped. Or they’d tell me they’d call me back and never did. I filed a BBB report about one week ago, since the company was refusing to speak to me and refusing to resolve my issue in a professional way. Since then, I’ve managed to speak to a rep who worked for my old property management company (the one who sold me to Poplar), and I’m still getting the runaround. New information: apparently Poplar decided to change the landlord payout date to the 20th of the month, without telling any of the landlords. But also, it’s the 29th, and here I still am without a payout. I think the issue is much bigger than they’re telling us. I’ve given my 30 days notice to switch to a new (local) property management company.

I'm glad I came here first. Jay from Poplar Homes gave me a call after seeing my Zillow ad. He's based out of the Philippines. He pitched to me his company is in Cupertino and is the largest tenant sourcing company. Apparently, he doesn't know his competition. He pitched me an 8% monthly fee and after placement of a tenant, there is a 50% fee of first month's fee. I told him I can find an agent for 5-6% total commission (I'm in California) for procuring a tenant with no 50% fee. I also told him Zillow doesn't charge me anything and their system is streamlined for anyone that knows how to bank online. He followed up with an email and provided me some basic info along with the company's DRE license number. Be forewarned, this company has been cited for numerous violations. You can check the DRE website and do a license # or name search. Here's what I found since it's public information: 10/20/20 - H-12487 SF FOR CORP & OFFICER GLICK 11/24/21 - REVOKED-RIGHT TO RESTRICTED LICENSE PER H-12487 SF 11/24/21 - FOR OFFICER GLICK REVOKED--RIGHT TO RESTRICTED PER H-12487 SF 01/23/22 - SUSPENDED INDEFINITELY PER H-12487-SF 01/23/22 - FOR OFFICER GLICK SUSPENDED INDEFINITELY PER H-12487 SF 02/14/22 - SUSPENSION TERMINATED Just looking at this, stay far, far away. They are operating illegally from what they told me on the phone. From experience, it takes a lot for the DRE to actually enforce their laws. Also, their "marketing specialists" are unlicensed to conduct any real estate transactions. Also, this company has only 1 licensee and 1 officer. It appears to be a very small company. No wonder, people that did sign up can not get any help. Stay away unless you want to add complaints to the DRE.

I'm a property owner in Oregon, with 2 properties that were managed by Acorn. When Acorn sold their business to Poplar, communication about problems with property management suddenly became enormously inconvenient and unproductive. Poplar Homes is apparently a large "financial tech" company begun with the stated vision of revolutionizing the experience of small property owners. My experience has been that they are actually revolutionizing the ways they can reduce management costs to a minimum while ignoring the grossly inadequate service their client property owners get. Satisfaction of their clients is clearly not a driver in their business model. It has been impossible to get timely responses for any issues, and when and if responses come from overseas, they are inadequate. But the one benefit of Poplar: owner rent distributions to me are 1 week earlier each month - hence my 2-star rating rather than 1. Perhaps that was the revolution the Poplar founders were envisioning. To me, this is a completely unimportant benefit compared to the endless frustrations they have created. I cannot wait to find another property management company. I feel sorry for any property owners who innocently signs up, trusting Poplar to manage their properties

If I could give no stars that is what I would give Poplar Homes. Complete Property who use to manage our property sold to Poplar Homes. They are by far the worst property management company in the world. You're on hold forever, only to be disconnected. You leave chat messages and no one ever responds. DO NOT, I REPEAT DO NOT USE THEM FOR ANYTHING!!!!!!!

I am a home owner. Please stay away from poplar homes. Never respond, have to ping multiple times. Leasing process is a disaster, after a month after they claim home is ready to rent after previous tenant move out, I only find the home still dirty and the garage door has been broken for weeks without repair nor mentioned in inspection report. Waste a month and still far from ready to show.

Poplar Homes does not communicate with you about your property. They try to manage it from 2000 miles away without enough manpower. They will take your money but not deliver. Once they have you as a client they don't do their job and they won't let you cancel. Total scam company, don't do it! Use a local company.