First time ordering and would definitely order from again! Great communication in terms of tiles were a week delayed but agreed a date that was convenient for me. When tiles arrive only 1 pack of 3 tiles were broken and they refunded me within 24 hours for the tiles which i was very impressed about. Fantastic communication, beautiful tiles and would definitely order again

Had a great experience, the tiles look great and they arrived in perfect condition (one had a chip but we used for cuts so it was fine!). They have one of the best selections of tiles out there and the tile I chose which was swoon diamond decor, i couldn’t find anywhere else. Customer service was also good, an overall satisfactory experience. Would recommend.

Good tiles, poor service and communication. Resorting to this as unable to get a response directly. Second time ordering. No problems in the summer. Needed a few more to complete, paid again for the rather high delivery charge - my fault ordered a few short last time. Similar experience to others. No delivery on the agreed date, wait in all day, contact cs - no response. Causes problems with other works etc. Order number: 100282784. Update 14/12/20: After posting my review, owner got in touch to apologise, immediately credited the delivery cost and pursued delivery firm, tiles being couriered same working day. Happy now Thanks

Poor customer service. Ordered (and paid) for two sets of samples, this was only the start of my problems. One arrived around a week before the other, I had no written confirmation at all from the company so did not even have a reference, all I had was money out my account, had to contact customer service who only then issued my order. After samples finally arrived, I ordered (and paid!) for tiles. Paid for delivery date, last working day before the delivery I received an email (not even a call) to say the tiles I had ordered (about 10 days previous) were actually out of stock. Terrible, now had to cancel tiler who had been booked in for months. No tiles now for kitchen over Christmas. I've tried numerous times to call the company, can't even speak to anyone, can't even leave a voicemail... Their mail box is "too full.'' To add insult to injury, the tiles are still available to buy and have never been removed. DO NOT BUY FROM THIS COMPANY, they just want your money and will (or will not!) deal with your problem later on down the line. Really disappointed. Only giving one star because I can't leave zero.

Not only a fantastic range of tiles to choose from, but they are high quality and delivered promptly and safely. Customer service is first class.

I now have first hand experience as to why 41% of their ratings are poor. I ordered tiles and was told they would be delivered between 8AM-6PM on Friday. I took off work and waited in all day for the delivery. By 3PM, feeling concerned I called and spoke to Sophie who reassured me the tiles were on route and would be there before 6PM. No tiles arrived and absolutely zero communication to me so it was a complete waste of a day. To make matters worse, I had booked a tiler to come on Saturday who I still had to pay for their inconvenience. On Monday they emailed me and told me that the tiles would arrive before 11AM. I rushed home from work expecting an imminent delivery. Wrong again! No tiles. I’ve spend most of the day emailing them asking for an update. I was then told that the tiles would be here between 4PM-6PM. On the dot of 6PM this evening I get a phone call from a driver telling me he won’t be delivering my tiles today! Cant tell me when they will come! Its actually laughable at this point! Their ‘customer service’ goes off line at 5PM so you cannot reach anyone for help on weekends or after 5PM. You can see their responses to negative reviews here highlights their sub standard service and their combative nature. Instead of saying sorry, we will offer you a partial refund, give you your delivery free back, they would prefer to argue and second guess your experience. It's really beyond shocking. I have shared my experience with all my friends who now know to avoid avoid avoid! Their customer service needs a complete overhaul and until they recognise they have a serious problem, the reviews will continue to reflect this.

Tiles are great. However, thats where it ends! I placed my first order (almost £300). The delivery day came and went! I called the next day at 9am to see why they hadn't arrived on the specified day. They told me that they would be there that day, so I had to take another day off work, to wait in 8-6 again! As I loved the tiles so much, I decided to get some more and and give them the benefit of the doubt! Silly me! I called in the morning of the next delivery date to confirm that they would indeed be with me today. The lady who was very unhelpful told me that I would have to Google the contact number for the delivery company! Excellent service at £30 for delivery! I eventually track down the right company, to be told that they had arrived damaged, so they were sent back to the company. I have called the company back and am still awaiting a reply about this! If you dont like your time and money being wasted then I would avoid! I have a tiler now on hold and no tiles!

Took my money - over £300 - 6 weeks ago - still no tiles - blaming suppliers - shouldn’t have taken funds when they obviously had no access to product specified. Awful experience. Refund requested.

I paid a lot of money for Hamptons hex tiles (approx £180 per sq m). They were made of glass, which my very experienced tiler had great difficulty cutting (kept cracking). Phoned technical support and they advised he get a special tool. He purchased the tool and still had the issue. Called technical support and left a message. No call back. Left a review on their website and it was deleted. Avoid this company at all costs! Style over substance!!

Helpful, great communication and accurate and honest with shipping times and stock availability. Offered alternatives if an item was unavailable and sent us some great, well packaged products. Very happy.