Ordered during lock down (Covid) , great service! Beautiful Tiles High line graphic and Ice ! Would Highly recommend . Many thanks

I bought some wood effect porcelain tiles which i cut up to use as a top surface frame for my fire pit. The quality of the tiles are fantastic. Cut really well and look amazing. I bought two sets on two different occasions. Once with a paid delivery (as i didn't realise how close they were to me!) and the second time i collected in person as delivery isn't cheap. In fairness they are pretty heavy and i had only ordered a few tiles. I'm sure on larger orders the delivery costs are probably waived. Both times i rang they were really informative and helpful. The delivery one arrived safe and sound and the delivery guy was patient whilst i opened the packaging to check. The second time when i went to collect in person they were really friendly and the warehouse man was very accommodating opening the pack up for me to inspect each one before he lifted them into my car. The whole process and quality of the products were spot on in my opinion. Thanks!

Checked trustpilot after having made a purchase from PS. Any concerns were unfounded. Tiles arrived intact and on time. Didn’t encounter their customer support team as no need. Good tiles and no complaints so felt compelled to counter negative reviews

Excellent customer service. They went above and beyond to rush me extra tiles so my tiler could finish (I underestimated 😂). Great products, great prices and well priced delivery.

Product description and pictures on their website are misleading. I bought tiles worth £500 and product that arrived was totally not as described so I asked for refund, but still I need to pay £60 for return delivery. If you can buy at more trusted shops.

Bought a tile called Concept White 2CM. Advertised to be low maintenance and impervious to stains. Simply not true. Tiles mark easily and the marks cannot be removed via any means. Phone customer service who told me it needed a particular product (Lithofin Power Clean) in order to remove stains like scuff marks, dirt marks etc. Bought and used product and it made zero difference. Customer service rep told me they had sold loads of these tiles and only ever had few complaints and confirmed they tiles don't stain. I note now they don't stock this product.

I ordered a sample of the lava black mix tile and loved it. I put in an order and ~2 weeks later on the day of delivery at about half midnight in the morning I got an email saying that there was a defect with my tiles and there wouldn’t be another batch arriving for 3-4 weeks. I phoned up to find out what the defect was, they were really helpful and got back to me but essentially the defect was it was the plain version of the tile. So I guess they didn’t have it in stock. I got my tiles almost 5 weeks later which really slowed down my bathroom getting fitted. Love the tiles, they look great. All I would say is call up and check stock on the phone before placing your order to avoid disappointment. I got the impression from talking to the customer service team that the website is not updated as quick as it should be and that’s likely how my order went wrong. Something for them to work on I guess. EDIT: Thanks for replying to my review. Apologies, it was a genuine defect, although I think my comments still stand about the website not being updated regularly enough. It took 2 weeks after I was told about the defect (and that you had no stock) that the webpage got taken down. I spoke to your customer service team again that day (again they were lovely) and they told me it had finally been taken down and that it meant they were out of stock. I do think this took too long and also that it would be better to keep the webpage open but have a note saying it’s out of stock ( like a lot of online shops do)- it did make me panic a bit that you had stopped selling them. The webpage is still down now and I’ve had my delivery, which seems strange because I’d expect them to be in stock now. Thank you for the offer, as I said they were lovely tiles and would consider using you in future but I would definitely call and get someone to check the stock first (it doesn’t look like I’m the only one who’s suffered this issue). But I did appreciate at the time there was not much you could do, it would have been nice to have a good will gesture whilst I was having the issue though. I hope my review was helpful and constructive because you really do have an excellent and interesting selection and it’s such a shame to be let down by slow website updates. Thanks again :)

Absolutely appalling company, Paid £50 for a next day delivery which failed to arrive. They then supposedly sent them on a 48 hr service only to then claim that the courier had dropped the parcel and smashed all the tiles. However they declined to give me the name of the courier or the tracking details. Now saying that they cannot resend as apparently out of stock. To check I rang the sales line posing as a new customer and was told that they were in stock and I could order. Basically you cannot believe a word they say. I am now waiting for my refund which apparently can take up to 7 days !

Absolutely amazing service from start to finish! Liz was extremely helpful helping me choose the correct tiles for my kitchen! Excellent knowledge and so polite. Delivery arrived on time and the kitchen is it just how I wanted it! Will be coming back to order bathroom tiles in the near future.

Update: We managed to source similar tiles from a local supplier for twice the price but delivered the same day. Porcelainsuperstore refunded not only our never delivered order but also a square meter of those tiles that we purchased as a sample, delivery included. They didn't have to do that, so credit to them. We will be shopping with them again, based on how they handled a very bad situation. Not great. We ordered tiles that were in stock when we placed the order that was meant to be delivered within 7 days We then received an email that order will most likely be delayed a few days. That was still ok as our builders where busy with other things. After chasing, we then heard that order will be delayed by 2/3weeks. We are halfway through bathroom refit only to learn that i have to let my builders go, as porcelain superstore cannot deliver tiles that still appear in stock on their website! Tiles are very specific and we based our bathroom refit on this design. We cannot find anything similar and none of the companies that we approached can fulfill order on such short notice. Had we been informed 2 weeks ago when we placed the order originally, we would have not been in this situation. We are now facing a choice of changing everything in the bathroom or stopping the works for 2/3 weeks. I will think twice before shopping small again.