Had a great experience with ordering black and white palm spring tiles! Was a bit skeptical ordering as there a few bad reviews but it was so pain free. Had a call an hour before they were due for delivery, no broken tiles and they look beautiful! Thick sturdy tiles, just waiting for them to be fitted now!

Excellent customer service and the tiles (Palm Springs in turquoise) look brilliant in my bathroom.

Ordered Palm Springs Turquoise hexagonal tiles and love them. They really make our ensuite look amazing. We used white grouting to complement the white lines on the tiles. Delivery was on time and customer service was great regarding queries on how many to order. Ordered more to do a porch floor as love them so much.

I ordered tiles online but the payment didn't process. The website didn't let me know this. When I tried to pay over the phone, it took me 2 days to get through, which I understood as staffing will be different currently. I was told my order would arrive the following Tuesday, although I received no confirmation of this. It didn't arrive. I phoned them to find out my parcel had been damaged and therefore not delivered but no-one had let me know. They reordered telling me it would definitely be with me on Thursday. No confirmation received. Tiles didn't arrive again. I then phoned them again to tell them the tiles had not arrived and they said they would check the status and ring me back. They didn't. I then emailed to ask for someone to ring me and let me know the courier, tracking number or status of my order. I got an email back saying that they had yet again reordered my tiles and they should be with me on Monday. They couldn't provide me with chosen courier or tracking information. Waiting to see if they turn up!

Excellent service from ordering samples to final delivery. Samples turned up quickly & we made our choice from beautiful quality tiles. Not sure exactly what amount we required so contacted them by email & received a reply immediately. Placed order by phone & spoke to a very friendly lady. Delivery was quick. Delighted with service from start to finish. Would definitely recommend. Can't understand the lower scores on Trustpilot.

Very unhappy with the service, would recommend sourcing tiles from a more reputable company. I ordered a sample of the tile I was interested, which arrived fine. Some weeks later, I looked at the sticker at the back of the sample tile and went to the webpage to purchase 70 of the 60cmx60cm tiles. The bill came to £600 (ish). The tiles arrive- but the wrong tile, wrong thickness and not at all suitable for my purpose. I contact customer services only to be told that I have ordered the wrong tile and the tile I want is discontinued, and that they will not pay for or organise picking up the wrong tiles. Appalling. The cost of me returning the tiles myself comes to £100. To give you a point of reference; I recently ordered beautiful new oak flooring for our flat, real wood, at a reasonable price. Not only would they have picked up a wrong order, they picked up the surplus flooring and underlay after we had the flooring installed- taking back the surplus we didn’t need, with a refund, for no extra cost. In 2020, the kind of customer service porcelain superstore offers is just not acceptable. I will return the tiling, get my refund and definitely not give them my custom now or ever again in the future. Also to note, there’s an interesting clause about Receiving damaged goods which should have alarmed me- when your goods arrive you are expected to inspect all of them, within 15 minutes (how long the courier will wait for you to do so) if you wish to be able to return goods that arrive damaged. In practice this is impossible- how can I inspect a huge pile of large, heavy tiles delivered and individually packaged, when delivered to the side walk (that’s the only place they could leave the delivery). Even if I could inspect the tiles there, there is no way I would be able to get through the delivery in 15 minutes. Therefore, in practice, if was I to discover later that the tiles are damaged I would be stuck with them. Avoid this company. Go with a supplier that not only provides quality product, but also customer service - this is not it. UPDATE: in reply to the Sam’s comment below here. The fact that your reply focuses on arguing me, the customer speaks volumes for your customer service. Whether or not the mistake was mine- which it may have been- but also it may have been a result of your labelling your sample tile wrong- the point is that good companies do not charge the client for returns, even if it was their fault, which I cannot confirm it was in this case as I followed the product code and that’s how I arrived at the place of order. To answer your question, no I didn’t notice the price- I did not consider this when I first ordered the sample, so I only looked at it when I decided to order. I think my dismay is reflected in your overall rating- approaching 50% (and going up!) of your clients are not satisfied- time to re-consider your approach to customer service? The customer IS always right, if you want them to stay the customer! We have a huge amount of house works coming up and had I felt like there is some kind of service here, I’d be coming to fill my orders with you in the future too- but I won’t. And looking at the rating, many others won’t either.

Received very poor service from this company, first order was fine but when an additional order was placed as we were short tiles to finish a feature wall they arrived a completely different colour. Upon questioning this I was advised that I would have to pay the return delivery fees. When I stated that this was a product fault they said it was my responsibility to advise them this was an additional order (says this nowhere in T&C’s. Or when you place an order) and that placing additional orders was a rare occurrence... hmmmm placing additional orders for tiles when you come up short is actually a very common occurrence as customers often make changes. I was told “we’ll have to agree to disagree, you have to pay for the return”. I was a bit taken back by the rude customer service lady. I’ll go back to my usual tile supplier and won’t point my customers in the direction of this store again.

Bought some wood effect tiles. Quick delivery, no problem. Good prices and strong, amazing looking tiles!

We ordered tiles for the bathroom from Porcelain Superstore and they are absolutely amazing and go way beyond what we expected the bathroom to look like. The delivery went quick and it was all delivered on time. We are looking to order tiles for the kitchen at the moment and they are also very quick with sending samples (they are full tiles so you can get a good idea of what it would look like). Very reliable and I would recommend buying tiles from them!

I ordered the glitz white tiles for my kitchen & conservatory floor. The tile quality is great and they have just enough "glitz" to look shimmery but not too much. The samples were sent on time and the tiles were very well packaged. Out tiler even commented saying it's the first time he's seen plastic dividers between the tiles, not something I would ever thought of to be honest but I appreciated it all the same! Good service, would recommend using again.