30 pound delivery cost for samples charged on checkout. I noticed it too late called them when I found out and they refunded after 30 minute of discussion. Unfortunately I liked one of the samples, but will not be paying another 30 pounds again for a full size sample. Accordning to them they can not send it any other way. I wonder what delivery they use to say that there is no cheaper option to send one tile worth 7 pounds...

Very pleased with service from Porcelain Superstore. Ordered 36 sq mtrs. There were two boxes that were smashed but there was no issue at all with these being replaced. Friendly and efficient over the phone and website clear on their delivery policy. Delighted with the Amsterdam almond tile we purchased. It was reasonably priced against the others we looked at and looks great.

We had a bad experience with Porcelain Superstore – quality, delivery and return policy – Beware! Ordered some tiles online; placed the order on a Thursday before 11 am so that we could get next day delivery, but tiles never arrived. Wasted money on a tiler for that day. These were delivered on the Saturday instead and I noticed they’d charged me extra for delivery on the weekend as well (even though I didn’t need it and had never asked for it). On inspecting the tiles, we realised these weren’t good quality nor were they as pictured on the website – had a ‘dirty’ look about (not vintage) them and looked like very poorly factory made tiles. Arranged to get these returned (you need to pay a lot to get a pallet company top come pick up) and upon receiving the refund, we realised that none of the delivery costs had been refunded. So effectively, we paid for delivery twice (over £150) and just wasted time and money. I called them and they only said ‘this was their policy’ – very poor customer service; no sympathy, no offer to make this right. We have ordered tiles online before and have always been able to easily exchange or return unused tiles easily getting a full refund. As a ‘online’ supplier, they should be more flexible with returns/refunds so that people have to confidence to buy from them even though you can’t see the product. Will not use again, opting instead for someone who gives us the flexibility to return items if not suitable. Beware!

Picking the tiles from here caused a huge delay for our renovation project. 8 weeks delivery for one order and 6 weeks for another, not the place to go if you need flexibility and agility. To top it off, discovered completely shattered tiles at the last layer of the pallet in a large order but then it's too late to be accepted for return! The whole "quibble free returns" is a complete sham, full of fine print. Really not worth all the hassle and really regretted picking the tiles for nearly 70 square metres from this place. Unfortunately got committed past a point of no return and got stuck with them. Wouldn't want to wish it on anyone else.

Porcelain Superstore have been FANTASTIC (so I am very surprised to see they only have 3 stars). The samples were sent quickly. Customer service was great. Ordered the tiles at a great price and they were delivered earlier than expected.. The tiles are really lovely and great quality.. Would definitely buy from you again.. Thank you!!

Unfortunately, I have to echo what many other reviewers have said about the delivery service. I paid £30 for their named day delivery (cheapest option available!) and the delivery was missed and Porcelain Superstore has refused to refund me. The courier delivered the tiles on the named day to my neighbour. They didn’t attempt to deliver to my house – just handed it to the neighbour’s builder. They didn’t leave a slip to say where it was. Spent hours trying to locate the package given Porcelain Superstore said it had been delivered. It seems the courier didn’t bother to read door numbers. Asked for a refund on delivery costs since my contract is with Porcelain Superstore (not the courier) and was only offered 50%. Pointed out that legally they should refund me the whole amount since the contract was breached and their customer service manager sent me several emails refusing to do so and not actually acknowledging the real problem, just stating it wasn’t their fault. Well, it certainly isn’t my fault either… Buy with great caution from this company. They do not respect the law and they do not place any emphasis on customer service. Would recommend other online companies such as walls and floors who are eager to help and deliver when they say they will.

I've had mixed experiences with Porcelain Superstore. My first purchase went smoothly. I found a unique patterned floor tile, ordered a sample, received it promptly, and placed an order. The tiles look great, and they were competitively priced. Very happy. A few weeks later, based on this experience I went to make a much larger purchase of outdoor paving slabs, and ordered some samples. I was asked some follow-up questions via email, and waited for the samples which I was assured were being sent. One week later, no samples. A call to the customer help line was unfruitful as they blamed the courier company DPD, and refused to put a trace on the delivery. For large purchases such as these, you need to see the product, and on this, Porcelain Superstore failed. As a result, I went to a different retailer as I was running out of time. This is a shame, as my first experience was excellent. The second, not so much.

Just bought some white metro tiles from Porcelain Superstore for my kitchen walls. Not only are they great quality, they were a great price too! Top customer service and speedy delivery. I'll definitely be ordering again from here again! : )

Enquired about ordering 3 square metres of their shiraz pearl wall tiles at 48 pounds per meter to ask for any price reductions and was abruptly told no way.

What a great company to order from! Excellent customer service, tiles arrived and where just what we wanted. Tiles arrived one the day we selected. Exceptional experience from start to finish will be ordering again for the rest of our house.