Further to my previous review, I resent the email as my one asking to make a formal complaint obviously wasn't of importance. This time the subject was FAO Aftercare manager as you stated because obviously this would get the attention it needed rather than asking to complaint.... I am still without a reply and my initial email was 25th September!!!!! Absolutely appalling replies are given on here yet no replies answering emails. Would you mind looking in your inbox and checking emails in the name of McGhee and arranging someone to reply or does this need to go through a legal channel to get a response? Will never be purchasing a Bailey caravan again and looks like a lot feel the same based on experience reveived

Helped me to sort out the transfer of my warranty and also a very helpful lady at the Motorhome and caravan show put me on the right track with my first Motorhome ownership and some issues I was having.

We have sent you the transfer of ownership fee, but your aftercare team can’t seem To find this! I’ve approached you about our issue,but have been told that you only have 24 months warranty on a large number of items fitted in a Bailey caravan. As the first owners never needed/or used the front bed section . The fault was only found by ourselves(second owners) on a 2020 caravan. If Bailey valued their customers then I would expect you to address this! Is this a design fault in this model? Maybe I will have to ask the wider caravan community about this. I definitely feel let down and discarded by Bailey

Very disappointed with the service I received when trying to transfer the warranty on my Unicorn Vigo . I sent all the relevant documents and payment. I did not hear anything from them so then sent an email which was ignored. After 2 months of waiting I called customer services on three different occasions each time I was told someone would call me back but no reply! On fourth attempt finally it was sorted but was told would receive relevant documents this has not happened and is now 2 weeks ago . They were not at all interested in the reason for needing to claim on warranty which I considered was a dangerous fault .

I'd like to thank Elliot in after care for help getting me sorted with my warranty. We bought a demo model which we had to apply the the warranty. It wasn't straight forward but Elliot did his best and all done now. Great service from Bailey's. And all very helpful thank you once again Elliot 😊

Transfer Of Warranty. Excellent help from Elliott And The Aftercarers at Baileys. Transferred warranty to me on my recently purchased Adamo Moho. Very happy with all received. Once again. Thank you Elliott.

Bought a bailey pursuit 2018 12 months ago damaged the front o/s front bumper due to a piece of tarmac hitting it while travelling have tried to buy a new panel from prima leisure to find it's no longer available and try caravan breakers bailey only keep parts available for up to 6 years so I'm now stuck with a damaged caravan due to the fact will get nowhere near what I paid for it on a part ex due to the damage will never touch bailey caravans again should of stuck with swift

Since we bought our caravan in July 2023 we have returned it to the dealer on 3 separate occasions, first time was the seating not returning to form after sitting on it, told this is normal ! Second time was for the decals filling with water and peeling off then we noticed the bathroom ceiling bulging out like a big bubble, Bailey sent someone out to fix it now we have 2 bubbles ! Told it will have to go back to Bristol for repair and we will be without it for 12 weeks minimum but the date to go back is April 2025 just as the touring season starts, we can't do without it for that length of time as we have holidays booked already. Wish we hadn't paid cash for it as it would have gone back by now if it was on finance as it is not worth the money or hassle.

Horrendous build quality. Pay a bit more and get a good make. Not something Fred in a shed built. 73k of crap. Look at the reviews don’t take my word for it. I bought it new. Worse purchase of anything in life. Adamo DL.

Our 4th Bailey, a S5 Unicorn Seville, and the worst (and last!). Many reviews stating the same problems, but none approaching one we had. When the front blinds housing was flapping loose, I looked under the front seat to see if a screw had dropped out, but instead found an open gas pipe around four inches away from the external BBQoutlet pipe - it was obvious that they had never been connected! Thankfully the isolation valve under the oven was off, but I could easily have turned it on, stood outside wondering why the bbq won’t light, whilst my wife was about to light the hob to put the spuds on. Literally a gas/air lethal explosive mixture. So the factory had not tested gas integrity, nor was it done on the dealer PDI. The dealer did sort this immediately, lugging my van on a 250 mile round trip to do so. Bailey said they would investigate, but not heard another thing from them. Although sorted, I’m incensed at being sold a potential death trap. All the other problems pale into insignificance. By the way, you don’t have to put up with the rubbish new style front blinds; they are not fit for purpose. Mine are currently being replaced with proper ones with fly screens under a warranty claim. Some years ago the Pegasus range was downgraded to persuade us to buy Unicorn, and blow me, the Unicorn range is now downgraded to persuade us to buy Unicorn Deluxe. I don’t think so.. UPDATE: with the van still less than a year old, it has extensive damp in the floor. Refund denied by dealer.