Paid a callout fee of 42 pounds, for a non urgent job (to refit a sink), which I was happy to pay. The plumber who came out told me they would charge 210 pound for labour per hour. Materials, would have been covered by the 42 pound callout fee. I feel this is extortionate and should have been explained to me before paying the callout fee. The plumber told me this was the rate set by his boss and he could not negotiate. He also told me that 3/4 of his clients say the same thing. If this is the case this feels like extortion and that the company are setting hourly rates 3+ times a standard rate in order to maximise prophets from callout charges, which is unethical.

Plumber was efficient, came on time and was brisk and had appropriate spares with him so all sorted very quickly.

Prompt service everything explained what was going on toilet repair done same day ,Mitchell rang 30mins before he arrived ,polite and quick would definitely use this company again reasonable price £42 call out fee was taken off final price.

Work well done but at an extortionate price

Very expensive job. I paid deposit of £40+ thought I may need to pay prob £60 more, just for removal of a radiator. It took half an hour and cost me £160 on top of the £40+ Can't recommend as I believe they are ripping people off. Pleasant worker, but job too expensive.

Avoid. Seem to be running a scam. Took a deposit of £42 for the call out and said it would come off the final bill. The plumber then arrived and quoted the full price of £215.99 (which seemed very steep for a 5 minute job). Then the office rang up later to charge the difference and said we needed to pay £215.99 and that the full price was £215.99 + £42. Only after me questioning and then them "going to check" would they admit that this was incorrect.. They were also extremely rude in collecting payment. When I took a moment to do my own maths, they said "I could have told you so" with a huff.

In all honesty I would have given 5 stars as the engineer was so kind and did a good job, but I thought the price for a service was very high.

Your technician was prompt, efficient and effective at solving the entire problem with the ground drainage block, and whilst he may have been under a strict time limit set by his schedule, he made sure that every element of the work had been completed to his satisfaction before signing off, he is a credit to your company

They promised same day call but at 3:30 received a call saying that the engineer was delayed from early job and would not make it. I asked if they would priorities me for the next day and the person on the phone was not able to do this. This I understand but they did take the 49.00 pounds callout change within 30 mins of my call. The good news was that when they did arrive (not first thing the next day) they solved the problem.

Had a top flushing problem and it was resolved that same day. I was really impressed and happy