Unfortunately my review is not good. I ordered fire glass on 1/27/15. I called the company on 2/5/15 because I had not received my order yet. The woman I spoke with said there was no answer from the warehouse so she would call me back within 30=60 minutes. Four hrs later, I had not heard from her. I called again to find out my order had never been placed. She assured me that my order would ship on 2/5 or 2/6/15 and I would receive order within 3 days. Well sorry to say, it is 2/11/15 and no order yet! I will not order from this company again. They have such beautiful glass online but it's just not worth the hassle.

I ordered from Starfire and did not get enough fire glass to cover some tubing in my firepit. So, when I talked to them about a new order for one of their blended colors that only came in 10 lb bags, and asked if they could split it since I only needed about 3-5 lb they said no they don't split orders--and stopped talking. Well, I finally asked what colors made up the blend and then ordered 1 lb each of those three colors. It would have been nicer if the customer service rep had suggested that rather than me having to think of it. It felt to me that they didn't care if they made a sale or not, they weren't splitting a 10 lb order--rather than suggesting purchasing each color separately to get the lesser amount. Once I figured out myself how to get what I wanted, the customer service rep was helpful.

I had been looking for this particular item for several weeks. I finally found it from starfire. Nearly a week goes by before they call to telle it'son backorder and will be for quite some time. Because of that, I didn't have the item in time for my anniversary. They have no level of online stock check so I assum this can happen often.

We ordered a fire pit thinking it would be here in 4 - 6 weeks. It arrived in less than 2 weeks. It is beautiful. Can't wait until the snow melts so we can install it and use it. Service was great as well. Would use this site again.

Item arrived in excellent condition. Assembly instructions were clear and understandable. Only concern was when lighting the unit for the first time I found that the area of the igniter has to be fully exposed, if not the unit will shut down due to the thermocouple not directly involved in the flame. Workmanship of the unit was excellent, very easy assembly.

I called in for advise and talked to Eric. Even though I did not buy all of my parts through Starfire he walked me through the steps for assembly and made sure I was using all of the correct parts and configurations. I will purchase all of my needed parts from Starfire in the future. Thanks.

Went to a local fireplace shop to look at fire glass. The selection was limited (6 colors & 1 size.) They wanted $80.00 plus shipping for a 10 lb bag. Starfire had so many more choices at about half the price. Love the new look of my outdoor gas fire pit. Thanks!

The ordering, shipping process was acceptable. The color of the fire glass was as advertised and expected. However, we ordered 1/2 in size and there are many that are much smaller in size. I addition, the first time we used them in the firepit, the ones around the Fire ring were black and covered in soot. Not acceptable or what we accepted.

I had a fire pit installed by a contractor that was not working, and in fact was dangerous. I received excellent advice from your company and we selected the appropriate replacement components for my application. On a subsequent order, I needed a longer key--and the wrong part was sent. But, the correct part is on the way to me, with a return envelope for the wrong part. In spite of this last point, I would not hesitate to recommend your company.

I love the fire bowl - it was made and shipped quicker than expected! Shipping was excellent - arrived in perfect condition. Customer service was extremely helpful - will definitely purchase from them in the future.