I ordered some reflective glass for our new fireplace and asked to have the shipping expedited earlier because it was a birthday present. The responded on a Sunday and got it sent out right away. It got here in plenty of time and the product was as they described. Very beautiful. I highly recommend this company and their products!

I ordered the fire pit on Wednesday evening. It had a 4 week build and deliver timeframe. Received a call from Chris on FrIday afternoon at 2 that they could deliver the fire pit if I was open to the idea. I was and it was delivered in an hour and a half later. We can go forward with our re landscape job sooner. This is better than I could ever have imagined. Life should be this easy! Chris was wonderful and responsive to work with. He promptly returned my calls and answered questions.

I had a few bumps with the order from Vin du Flame, but Chris Vanderzwaag took very good care of me and made sure everything was taken care of promptly. I am very satisfied with the purchase.

Based on a recommendation from a local hardware company, I ordered our fire pit product from Starfire Direct. The variety of product and selection was great and the ordering process, via the internet, was very easy. The products arrived in the time stated and in perfect condition AND we are very very happy with the result. Thank you.

I recently purchased a Fire Pit from Starfire Direct. I am happy to say that I found the entire experience enjoyable. The ordering process was completed quickly and without error, the unit was delivered in the time frame promised and the order was complete. I was also pleased to receive a follow-up phone call from Chris, the Warehouse Operations Manager. He called to check if the unit was delivered on time and without any damage. This was unexpected, especially in this day and age. Lastly the unit was packaged very well to prevent damage! Fantastic experience from start to finish!

Great service

So when i placed my order i received a confirmation email, and the next day i received an email with tracking numbers for three packages. On the day of delivery i received one package with fireglass. The next day i emailed customer service and then i called. The young lady apologized for the mix up and explained the other two packages would arrive that day. She emailed me the tracking numbers as well. Slight mix up, but all was forgotten when i turned on the gas and lit the fire.

Great customer service. After searching Google for this stuff, I came across fireglass san diego and called them up. They were rude and unprofessional over the phone. I then called Starfire direct and received a very friendly lady on the line who answered all my questions with a very peasant demeanor. I live in Chula Vista and drove all the way to Murrieta to see the color options with my own eyes. I was very pleased and treated the way a customer should be. I drove an hour back home instead of the 30 minutes from fireglass sd (blah) and installed my new h burner and glass. I couldn't be happier.

Starfire had such well priced selection and everything was so well described on the internet it was hard to decide. I went with the angled copper pan with ceramic objects and the white fire glass it turned our really sweet.

Didn't know what I wanted & was thrilled to see samples were available. After receiving them, I surprised myself by choosing the beads over the reflective rock. Just ordered more samples in various bead colors, & then I'll know exactly what I want. Thks for making this so easy.