Ordered goods on the 5th of November. Asked thrm to change the delivery address, this got ignored. Raised this with customer service. This got ignored and shut down with an automatic email saying the issue was resolved. Recieved a note from the delivery company, not leader floors, saying order was cancelled. It then turned up at the old address, despite me asking several times to change the address. In addition, when I recieved the cancellation email, I then bought locally. When the package did arrive, at the wrong delivery address, it was completely split in 2. I raised another complaint and again, this was shit down automatically with no actual contact or response. When I did speak to John Waugh in customer service which is the help email address, he said they had a new system which was causing issues. Fair enough, please collect my items and refund my money. Items eventually collected almost 2 weeks ago. Refund promised this week which never happened and now the only email address you can reach out to to complain is the email address that John uses and has stopped responding to my emails asking where my refund is. Your customer service is disgusting and I won't be using this company again for any further projects. My next step is the small claims court to recieve my refund. I'll update with the outcome. *update 27th December The replies to our reviews are AI automated. They are not responded to by a real person. The email address they provide is the same email I've been messaging for weeks. They stopped replying once they'd picked up the returned goods, so now they have my product and my money; and to top it off, their phone lines aren't working now either! Very poor.

Delivery was on time. And loved the my new floor

Superb delivery... what a friendly, helpful driver. Communication about delivery time was great, with a phone call 20 minutes away from arrival to check I was ready. Flooring is well-packaged and was handled with care by our delivery driver.

I had a fantastic experience with Leader Floors! The quality of their products is exceptional, and their customer service is top-notch. I was particularly impressed by their prompt delivery – everything arrived right on schedule and in perfect condition. I highly recommend them for anyone looking for reliable and professional service. Delivery driver was exceptionally helpful and kind. Thank you.

Very prompt and efficient process, bought from you before 100% satisfied thank you

I'm very happy with my purchase, they grey looks beautiful in my hallway and living room. Would recommend

Everything was delivered on time

Great items and fast delivery

Liars. Worst customer service ever experienced. No accountability. Will keep your money with nothing to show for it. Edit on 21 Dec. Still no response from "Susan George" below whose fake concerns are clearly another lie. Joke. They still have my money.

This is an update on my experience with Leaderfloors. I want to try and prevent anyone else going through this experience . I am mindful that people have different vulnerabilities and financial situations. I contacted Susan as advised only to have my emails returned. I was then contacted by Raisa who promised that my refund would be expedited. The refund didn't arrive and she stopped responding. What do you know after explaining I had now commenced the legal process I received another email from yet a different person. Shaun states I should receive my refund by the end of the week but I have been informed it could be five days from Friday before I actually see it in my account. I have lost count how many times I have heard this . Their policy is 12 days for a refund. I have been trying to receive my refund for over six weeks. Shameful! I have just been Informed by customer service that the situation has been escalated and expedited really at 6 weeks ? . Next stop for me is Rip of Britain. Hang your head in shame Leader Floors.