great service great delivery helpful friendly by Robert Niyonzima. Thank you

I have received above order and followed advice to laying etc allowed flooring to climatise before fitting etc. On floor fitter arriving and starting to lay withing 1/3 of way through room he has noticed flooring is faulty and not square and does not match other slats or click properly and gapping as he has tried to fit. On checking we have also noticed flooring is not correct to what was ordered also brand ordered was liberty flooring brand received is visiogrande totally different. I have taken a full day off work for this job, I have had to pay a flooring fitter half a day work to now have flooring that cannot be fitted 1 week prior to Christmas - to call your customer service dept to be told to fill out an online form and call back to see if it can be rectified prior to Christmas or not. This is not acceptable I have a family of 14 arriving for Christmas and have paid and ordered food etc for this to be told I cannot guarantee this will be rectified in time. I would like to know immediately what leader floors plans to resolve this issue? Totally unprofessional company would not recommend

Great product

Fast delivery good service

Four packs of flooring arrived damaged. Wrong door profiles were sent. One person I spoke to to try and rectify the situation was incredible unhelpful, the second person I spoke to said they’d arrange for a courier to deliver the replacement items to me and didn’t. They said they’d call me and they didn’t. They said they’d e mail me, and they didn’t. So now I have to open a yoga studio with three quarters of a floor laid. Definitely will not use again and will not recommend to anyone I know.

Product is great ease of ordering and comms however the delivery cost is way to high it nearly doubled the cost of my order 2 packs of laminate strapped to a pallet that where the cost came from

Only ordered 1 strip but wrapped perfectly and super quick delivery

Great service and great prices

It's not really Great or an Experience to receive a delivery, two lads doing their jobs unloaded and helped carry packs of flooring to my front door, all in order, well packed, quality product as usual.

Great company, wall panels delivered intact and on time at a great price 👍