I ordered a very simple £1.99 Santa card for my son on the 13th November. My first years are quite simply just stealing people’s money at this point - I’ve seen countless posts about how people who have received the card and that is full of mistakes anyway. They have lied to me twice so far about it being on the way. We are now leaving for our weekend away, December the 1st on Sunday and no card for my son with his advent calendar. AVOID THESE LIARS

I purchased the Personalised Pink Bumblebee Design Cord Mini Backpack for my daughter as a first Christmas present. The bag arrived & was really cute however the name was quite far off centre and looked a bit wonky. Since it was personalised, I knew returning it would just lead to it being thrown away which seems extremely wasteful however I also did not what to pay full price for an item that was not up to the expected standard. I was pretty disappointed with the customer service response - the only thing I was offered (other than a return) was a £5 store credit (which would just mean I would spend even more money with them? Not helpful). I decided to just keep the bag as to not add to landfill unnecessarily - but it was not a great experience.

I have been shopping with my 1st years for many years now. The quality of the products are amazing and the customer service is fantastic! A special thanks to Dorota.

I emailed my1styears about a mistake I had made with my order and Mary Joyce was very helpful and sorted it straightaway. Brilliant customer service and quick response.

I just wanted to leave a review as now received two items from yourselves. One directly to Australia and the other, a Christmas stocking, via Next. The quality of your products is amazing and I would certainly recommend you to friends. I also love the boxes they both arrived in. Thank you so much

Excellent customer support, it’s refreshing to have someone answer your questions/queries rather than a chat line. Thank you

Accidently spelt a name wrong on a personalised item. Emailed customer service and received a response back straight away from Dorota, informing the order had been updated with the correct spelling.

Great Service!! My mum had ordered a toy box for my son & when I came to put it up I didnt like the font & didnt think it looked that good. Was very jumpy & not neat. However, I live chatted with Mary Joyce who was so helpful & quickly resolved my issue & sent out a replacement piece where the name would be shown. Great customer service, very quick & efficient!! Thank you!

I ordered a backpack and had an issue with it, emailed to let the company know I had a response from Shannon the same day with the offer of a new backpack once I placed my ordered I received the new backpack the next day. I was sent a QR code to return the old backpack free of charge. Shannon was very helpful.

Hi very pleased with your services. I ordered two Paddington bears for my granddaughters for xmas & ordered the same names . This was amended straight away. I will recommend you to family and friends outstanding service. Thank you again . Christine