Ordered a toy box for my grandson & didn’t like the font print of his name when it arrived. Phoned My 1st Years & spoke with Dorota who arranged for a new front to be manufactured with the font being the same as my granddaughters ordered a few years ago … the new piece was delivered within 3 days …. Exceptional Service … thank you ….!

Great website and products! Despite a problem with their delivery courier (package delivered late at night and left on the porch outside in the rain and open to theft, something which actually did happen) customer service by the team was excellent and prompt, especially from Ewelina! Well done! Customer service goes a long way!

Amazing customer service! Thank you so much Dorota for helping redeliver my gift when I input the wrong address. I’ll be using you guys for all gifts for new babies from now on!

This is a great website and they could not have been more helpful especially Melojean. I put the wrong shipping address on my order and Melojean updated it for me with no problem. Will definitely be buying from here again.

I just had to leave an excellent review regarding my latest experience of purchasing an activity Walker. The product itself is beautiful and is easy to assemble. However on completing the assembly we then noticed that a spinning disc which was a manufactured part was assembled upside down. I’m delighted to say this was instantly resolved with the offer of a new one being sent out by priority post. Mary Joyce deserves a special mention for her quick response and incredible customer service. Not the first time I have bought from My 1st Years and it won’t be the last.

A small issue with the product but after one email to the company Melojean helped me no problem and resolved the issue for me easily and quickly :) Excellent service and a stunning product! (Personalised reindeer bauble) Thank you Melojean for your help!

They have lovely products as presents , but their website needs to be clearer. I have had a problem ordering a personalised backpack that appeared light beigey colour on the website and arrived blush pink with my nephew’s name on it. First I was advised it can’t be returned as it’s personalised, but after a little bit of research and another email, Geraldine agreed to exchange it to another bag. I’m glad my problem was solved even though they don’t accept personalised items back, but I still wish they would update their website so no one else will fall into the same “pothole “

Had the best customer experience with Geraldine I made a mistake on my order and Geraldine kindly helped me rectify this Have been using My 1st Years for a few years now and love their products Good value and great prices Thank you Geraldine for all your help and support … you’re a star!🌟

UPDATE!!!! Huge thank you to Melojean who helped me from customer services. Slight issue with an order, and have sent an item back and a replacement has been shipped within 48 hours of contacting customer services. I need to update my review, as unfortunately, things have gone downhill. Despite being told over a week ago that my replacement had been shipped via express delivery, I still haven’t received it. When I contacted MFY, I was initially told the courier had lost the package. However, I later discovered this wasn’t true—it was actually lost in their system. What’s even more frustrating is that they haven’t addressed the issues with my order. Today, I was offered the same solution as before: a replacement sent via express delivery—the exact promise they made over a week ago. I feel really let down. I’ve placed multiple orders with them in the past, and either had no issues or received quick resolutions when problems arose. What upsets me most this time is the poor customer service and the lack of accountability from MFY for these issues

The childs bench arrived with some minor imperfections, but after alerting My1styears to the problem via email, replacement parts were sent straight away via priority post. Geraldine, their representative, was very helpful and quick to respond.