Wooden Woodland Animal Musix Box I like the product very much, however, the picture on the website shows the name of Willow in large letters and a colour that matches the music box, the name I submitted is 1 letter less, yet it is very small and in black type. I feel the personalisation has been mis represented and therefore, am very disappointed. It should be pointed out on the website that the name will be nothing like the picture showed.

Absolutely fantastic service and such beautiful items from this company ❤️ I would 100% recommend and Ewelina was so helpful when I forgot to personalise items. I will definitely use again 👍☺️

Absolutely love my first years, I use them alit for my little boy and for gifts for my friends babies. The quality of the products are amazing and perfect for our precious little ones. I have never had a bad experience yet! I had a missing parcel from the courier and the customer service was just perfect, Aleksandra went above and beyond to find my parcel and did so efficiently and rearranged delivery the next day. I could thank her enough and I am very pleased with the service. Thank you.

Received my items for my daughter's first birthday. They were all loved but one product was chipped in two places. I emailed a photo and had contact with Dorota throughout. They were very quick at responding and sorted my issue straight away. They were very apologetic and has ordered me a replacement with next day delivery. Excellent customer service, thank you. Will shop here again as the items are lovely and they care about their customers.

Wow Wow Wow! Just received my parcel and actually ended up in tears at how beautiful it is! The care and love that’s went into preparing and packaging these beautiful personalised gifts is just something else. Thank you so much! So so impressed ❤️ can’t wait to purchase more.

Fantastic service amazing person treat others how you would like to be treated im greatful for all your help Dorota Thank you for helping me to register and place order after your website was playing I had 5 attempts on the phone trying to get through had 4 call drops until I got through to Dorota she took care of me well with clear guidelines advice and support excellent customer service skills.. If anyone has issues on myfirst years go to her you will satisfied.. I love when people treat others how they will like to be treated she is that person.. Thank you

Aleksandra was very prompt at responding to an inquiry about a product, I have now ordered from this company.

I ordered a personalised ‘Trixie’ bottle which came and was lovely - great quality and liked how the personalisation was engraved on rather than something that would come off. Unfortunately, the seal of the bottle seemed to fall off and it made the bottle leak when drank from without it, so I contacted My First Years to see about getting a replacement lid. I messaged their live chat out of hours but they came straight back to me the next day via email and very quickly offered to replace the whole bottle. They then sent this out next day delivery so it was with us within a day or so. Fantastic service and a lot of businesses could learn from this.

Have ordered lots of gifts from this company, usually very impressed with the service and quality of items however on this occasion , item was imperfect. Customer services have dealt with it , but it’s been slow. I’m over 2 weeks later now and the replacement item has only just been dispatched. Lots of apologies, but I think given the circumstances a voucher or discount code for future use as a goodwill gesture may have been appropriate. This was a gift for my niece and goddaughter’s 1st Birthday, which has now long passed. Very annoying, also slightly embarrassing. All they can say is ‘sorry’ which isn’t much use to me now.

I ordered a couple of personalised teddy’s as gifts, one unfortunately arrived with a slight imperfection and I sent an email, had a response within 24 hours and Ewelina was so quick at helping me, arranging a return and then as soon as I had shipped it a new one was on the way! Can not fault the service at all and very grateful for the quick responses. Love this brand and I use them frequently and will continue to do so.