Bought a number of times and absolutely love every purchase. Customer services are excellent I was dealing with Valerie and she was very helpful and sorted out my issue right away. Will definitely be buying again

Great customer service, forgot to add free gift to basket before I checked out, email and Lawrence corrected this straight away, thanks!

Extremely disappointed. Bought a personalised mini backpack for my nieces 1st birthday. It arrived today and I was really disappointed, the embroidery font was awful it doesn’t even look like her name for a start and the bag looks so cheaply made. I contacted customer services for them to tell me the product is up to their standard, they hadn’t even offered to rectify it and after me complaining numerous times they finally offered me £5 credit on my account for my next order. I don’t want credit I won’t ever order from there again after that experience. What a waste of money and I can’t gift that for my nieces 1st birthday present. What a shame as we have bought and received some lovely gifts from here but that has completely put me off.

I received excellent customer service from Lawrence during my recent purchases. My gifts arrived promptly but I had made an error and Lawrence resolved my issues with 30 minutes.

I asked for assistance regarding a mix-up in the orders, and they were really helpful and quick.

A beautiful backpack that unfortunately was faulty. After having the bag for 2 months I emailed them with not much hope. However, Aleksandra provided me with amazing customer service and offered a replacement with express delivery for free. Amazing company! Will definitely use again in future

Thank you to Valerie who was very helpful to me and helped straight away and corrected an error I had made, thank you for being very kind and helpful 😊

Costumer service is incredible! Valerie has been amazing helping me through the website live chat as well as on the emails. Thank you for the beautiful item !

Amazing personalised gifts, very lovely selection of gifts for children and love the personalisation. I have bought gifts on many occasions delivery has always been on time. I recently purchased something and had a problem with the gift box, emailed customer service and recieved a response straightaway and the box was replaced. Dorota was amazing and so helpful. Amazing customer service experience.

Excellent customer service after a slight issue with my order. Can’t fault their response in terms of time and resolution. Aleksandra was particularly helpful.