Beautiful gifts and Lawrence from customer services was fantastic, could not have been more helpful. Would thoroughly recommend and will be buying more from this lovely shop.

Lawrence in customer service steps on business. Got me my receipt pronto. Some boy he is.

I had an issue with an item that I received over the Christmas period and contacted customer services, Shannon who dealt with the issue was fantastic and extremely helpful. If you could get customer service like this everywhere it would make people's lives so much easier. Thank you Shannon for all of your help today and for dealing with the issue I had swiftly and professionally.

Valerie was so helpful in assisting me by shipping me out a replacement box when mine arrived damaged. My first years customer support team service was fantastic with very prompt replies. Thank you again Valerie your assistance and customer service had been amazing.

My daughter had been bought a rucksack for Christmas and unfortunately one of the side pockets had ripped, after contacting customer services yesterday and speaking with Lawrence regarding my issue, my daughter now has a new bag in the post on its way to us on express delivery. Providing the new bag arrives in good time and in perfect condition it’s safe to say I’ve had an excellent experience.

Purchased my personalized farmhouse shape sorting toy and it’s so adorable and well made. Aleksandra was super kind to help us a missing piece we misplaced. My kids love this toy! Thank you!

Ordered a personalised baby robe but on arrival it was plain.. got in touch with the company who insisted I had not put the name on the order..they offered to personalised it if I returned it at my own expense. This I was not prepared to do as it was quite expensive in the first place also the quality was inferior in my opinion. I will not be ordering from them again

I have used My First Years on quite a few occasions and have always found the gifts to be of a lovely quality, well presented in a gift box, positive feedback from the parents and most importantly loved by the baby. On my recent order I had a query which was sorted out swiftly and the customer service from Lawrence was fantastic he was so helpful and even took the time to respond when I thanked him for his help. I will always use My First Years for ordering any future baby gifts. Karen

Ordered a bunny with my daughters name on in white font, got sent the bunny but with the name ‘Bertie’ on the ear in black font? Yet my invoice they packed in the parcel has the details of what I ordered - and someone has even put a signature to it to say they’ve checked it!!! Obviously haven’t checked as I got the complete wrong order sent to me Disappointed as I shop here all the time and pay a lot to them for the high quality unique products.

Lawrence was v helpful in the lead up to getting the order. I’m looking forward to now receiving it!