Great customer service! Immediate reply to any queries via email. Lawrence was extremely helpful and polite

Aleksandra was so helpful and prompt with my enquiry, great customer service I will always look forward to placing further orders with My 1st Years.

Excellent customer service from Valerie She dealt with my query immediately and sorted it out for me Responded in record time! One happy customer and thank you

Aleksandra from the Management Team was great! She helped me with a small issue that I had with my order. Also, the personalized jean jacket is soooo beautiful!

I sent an email as my package was damaged when it arrived. I received a prompt reply within a couple of hours by Alexsandra who advised of another box being sent out within the next 2 days which I thought was amazing! She apologised for the inconvenience and sorted the matter within a few hours. Very impressed by this service.

Oh my goodness - the most beautiful Personalised Flopsy Bunny Baby High Top Trainers - I am beyond pleased with them Really well made and great delivery in a beautiful gift box which could be used after for storage of baby bits Absolutely perfect for my friend's new baby granddaughter and so different. You've done it again guys - thank you

Excellent service from Valerie yesterday! Issue very promptly resolved.

Fantastic customer service error with order and personalisation missed when I submitted order however spoke to Lawrence from customer services and all sorted replacement item sent out after I had returned original. Fantastic service will defiantly order from them again

Very good service from you and good quality items special thanks to FAO Lawrence

Really poor experience overall. We bought a toy bench back in November for our little girl’s first Christmas. We got it out of the box on Christmas Eve to build it to find a missing piece and the top of the toy bench was chipped. Since then, we’ve had a toy bench that we can’t use. I emailed customer service quite soon after Christmas and was told that unfortunately they weren’t able (or willing it seems) to help with the issue as they didn’t have any spare pieces or new toy benches in stock and that we’d have to wait until April(!) for the replacements to be available. I’ve just received an email and have been told that this is looking unlikely and they can’t give me an answer as to when it will be sorted. So I’ve now got a toy box that we can’t use, but they want me to dismantle it, repackage it and wait at home for a day for them to send someone to collect it. OR I’ve got to somehow load it into my car and drop it off all with a toddler in tow. Seems safe and reasonable. I just want my money back now as I’ve waited long enough. It’s ridiculous to expect someone to wait this long for a resolution and refuse to refund them and only offer unrealistic and unreasonable ways for them to get their money back. Needless to say, we won’t be purchasing from them again and won’t recommend them to anyone either. It’s a piece of wood for a toy box and it’s not that hard to resolve!