Spoke to Valerie in customer service and I couldn't fault her help she was very kind and sorted my problem out straight away and managed to get a new item dispatched and came less than 48 hours later very happy indeed Thank you Valerie Xxx

Best and very quick service!

Perfect gift for your little ones. Quality is excellent.

Ordered a personalised bag and jacket. They arrived quickly but bag was not personalised. I emailed them, they wanted to send a replacement but didn't have time. They wanted proof so I sent a picture. Obviously still didn't believe me and requested a video. So much faff when they were in the wrong. Eventually had the fiver back for the non personalisation but it didn't need to be that complicated, and now just have a plain bag.

I had an excellent experience with this company! The customer service provided by Shannon was exceptional. Despite our friends providing the wrong date, Shannon was incredibly friendly and helpful, going above and beyond by sending us a replacement without hesitation. It's refreshing to see a company that values its customers, no matter how small. Many thanks for everything! - Ksenija

I had a problem with the delivery and they were very helpful! excellent communication

Had 2 personalised robes that had holes in them within 2 months. Sent in photos and asked for replacements. Lawrence replied almost immediately and my replacement robes arrived within 48 hours. Fantastic customer service!

Could not be any happier with the customer service we have received! My mum had a personalised bluey bag made for Christmas and unfortunately the strapping of the backpack had broke. We emailed them to show them what had happened and they couldn’t have been more helpful! We received a full product price replacement at a choice of our own and they even personalised the item again out of their own good will! Honestly so happy with both products we have received ! Thankyou xox

After mistakenly ordering two of the same produce, Lawrence from customer services was lovely to deal with and guided me through the returns process seamlessly. Thank you!

Lawrence was extremely helpful and provided excellent customer service after there had been a mixup that meant my item hadn’t been personalised. The issue was solved quickly and my replacement and return sorted in a few minutes!