I wanted to order a memory box for my great niece who was born 2023. The on line image shows 2024 engraving. Dorota spoke to the production team who offered to do the date manually. The order is in and many thanks to Dorota for facilitating this, very polite, helpful and quick with replies. Excellent member of staff and a credit to your company...please pass on my thanks.

Fantastic customer service. Had an issue with an order and Aleksandra went above and beyond to rectify as quickly as possible. They have earned my loyalty and will definitely continue to order from them.

Brilliant customer service advisor,Valerie. Faulty item which was dealt with immediately. Thankyou Will definitely be making further purchases

Ordered the personalised wooden activity table and storage bag for my daughters first birthday. Loved both the items. Had a minor issue with one of the table parts and got in touch with Valerie at support who immediately resolved the issue and I was despatched a replacement the next day! Fantastic service!

Fast efficient and friendly service from Lawrence at my1styears. I ordered the wrong item not personalised and he quickly explained their returns policy and arrange dispatch of replacement.

Had an issue with Evri losing my parcel. I was pleased that Lawrence was able to resolve this quickly over email by sending out a new order with express shipping.

Valerie has been great! I was approach in a friendly and very helpful manner. Valerie was able to assist me in getting my product replaced as an issue had accorded when personalising! Thank you very much!

Fabulous service. My bag was faulty and when I sent a email explaining, they responded very quickly and efficiently. Happy with the service.

The first time I used My 1st Years, I would use them again if needed. I made an error on the billing address and emailed them and it was rectified immediately by Valerie. So I was confident no paperwork would go with the goods as a present.

Excellent customer service - we received a gift that was missing a part, and so I emailed them. Working a few hours (and it was Sunday!) they’d responded saying they’d put it in the post first class. Great support team!