Communication was first class with Alexsandra . I made a order and then decided it was a mistake . I emailed and within minutes my email was answered and i was able to cancel my order on this occasion. Thank you

Great customer service from Lawrence, thank you. There was an issue with our order, sent as a gift, but Lawrence quickly resolved the issue, arranging for new ones to be sent out.

I had placed my order then realised I’d made a spelling mistake. I emailed immediately and within about 15 mins Lawrence replied explaining that they would correct the error. I have ordered items a few time and am happy with the quality and the prompt delivery. This now takes them to the next level with fantastic customer service. I highly recommend them

Great customer service!!!! Was worried when I called because it was my mistake. But Lawrence was so helpful and he went one step and beyond, and sorted my problem out quickly and kept me up to date with my purchase.

Originally sent incorrect order which the company wouldn’t admit to in December 2023. Despite several emails with them, l have today again received the wrong order. Poor and slow customer service. Definitely would not recommend. So much for their promise of ‘no hassle returns’.

I had an issue with the delivery service, something that wasn’t My 1st Year’s fault however they were able to resend my order free of charge, with express delivery meaning I was able to still gift the birthday girl on time! Lawrence in the Customer Service department was great- thank you again!

Absolutely amazing service by Aleksandra. Credit to the company. Extremely professional and polite!

Very helpful and quick to respond to emails. My matter was resolved very quickly and efficiently. Thank you Valerie!

I had an issue with a bag and emailed to ask what I should do. I got an immediate response from Lawrence with clear guidelines of what he will do to rectify the issue. His email was written clearly and offered a great resolution to the issue I had. Lawrence said they would send a new bag with immediate effect and asked if there was anything else he could do to help. I responded by thanking him and he replied straight away. Excellent customer service provided by Lawrence

Lawrence was an absolute star rectified a slight issue I had in no time at all. The personalised bootees are beautiful, would highly recommend, fast and efficient customer service and delivery!