Vector security remains the worst company I’ve ever dealt with. They feel no need to abide by a legal contract ending with a form that they signed. They charged me for years after the service was over, but they purposely did not call me. They waited till 2 years later to beg for money, hoping the paperwork would not be there any longer. Now I leave a review every year when they start harassing me. I’m not the only one with this experience. They do not abide by the law and you will need to protect yourself from the security company’s harassment. Take every precaution.

They refuse to provide the paperwork they claim is necessary to cancel their service. I have been trying since November 2024 to do so. They continue to take money from my checking account to pay for service I do not want. They are no better than scammers and any other nice name you want to give a thief.

Horrible Service - paying for monitoring and service and no one contacted us for two “critical incidents” CO monitors expired in June of 2024 and I had to call for replacement when monitor failed. We had to call the fire department Vector never did. Multiple fails today and can not reach service center. Automated answering.

Terrible customer service! We received a call from them telling us our system had faulted so tried calling back and the message said call back during regular business hours. What happened to 24/7 coverage that we pay for and if someone wants to break into our home guess they can do so as long as it’s not during regular business hours do you think. Customers for 15 years and the techs are great but try to get someone on the phone is impossible and this is a repetitive result. With all the competition available these days guess I’m going to have to research and make a change because this certainly isn’t what is necessary to cover and protect our home!

I was a customer for over eight years. Half the time the cameras didn't work. Customer service was awful and they are two expensive. I moved three times and continued to use this company for service. The last move, I was only in the home for a year. They charged me over a 1k for two cameras and sensors. They started me on a new contract for whatever reason. Then I sold the home and they forced me to cancel service and charged me over 2K to get out of the contract. RUN, don't walk away from this company. They will rip you off!

Great system, but now charges a $25.00 trip charge and was not told till service was completed

We just received a wireless installation. Every day we get many calls and emails about our system not communicating with vector. When we call, they don’t know why or they run a test. They say the “test” is working and then an hour later it’s not working. This company is such a waste of daily time and money. Very frustrated. Also, I’ve called the Fort Lauderdale office. No one answers, so I leave a message and never get called back.

I previously left a review and gave them 1 star. The sales rep was out to my home today and is satisfactorily resolving all issues and concerns. I am happy with the system and utilize it remotely. Really like the Wi-Fi thermostat.

We've been Vector clients since 2015. Never missed a payment. We don't travel much anymore, which was the main reason we got the service in the first place. Since we don't use it anymore, we wanted to get out of the nearly $60 per month fee. The original contract was for three years, and states that after that period the contract would be renewed on a month to month basis and cancellable with 30 day written notice. This is the provision I thought we were operating under. When I sent the letter to cancel, we were told we had another 10 months on the contract, and would have to continue paying. They say in 2021 upgraded my "cell communicator", (nothing else changed about the service) gave us a paper to sign, which was not openly undisclosed except in the fine print, obligated us to another 3 year contract. I was told this was to make my system compatible with "5G". This process seems a little dicey. I don't remember requesting this service change since I know nothing about the technology and would be hard pressed to explain why an upgrade would be needed. We had no idea an "equipment upgrade" would require another 3 year contract, since we were already subscribing to the service. Based on this, I will not recommend this company. Seems like a questionable way to treat long time customers. I might have to bite the bullet on this one, but I'll communicate my disappointment to the company, and any prospective customer that asks me about my experience with Vector.

Bad customer service. Stay away.