Unfortunately I have paid twice for a jumpsuit I have now returned, customer service seem interested initially but when it comes to giving money back they aren’t very forthcoming. Item has been returned, still waiting for money.

The website and product photos are top notch however, what you receive isn’t what they advertised. The quality of their products are cheap crap. And I mean ALL of their products from the shoes, jewelry to the clothes. When you receive one of their items and are disappointed because it looks so cheap and doesn’t look like the quality online, you are SOL. They have a crap return policy and charge restocking fees. It’s unethical to bait and switch. When someone wants to return because you deceived them, you charge a restocking fee. I will NEVER shop here again. If you like their stuff save your money and buy from Temu, it’s practically the same but much cheaper. Update: They did email me but it was just some BS defending their policies. They just wanted to save face on this forum but didn’t actually solve any problems.

EDITED REVIEW My first experience with their customer service was not helpful or supportive. However, they did reach out again to address my concerns. They were pleasant and more than happy to help find a solution for the flawed dress. I am happy with the outcome and feel they definitely met great customer service standards. ………… Awful customer service!! The dress I ordered was severely flawed. Poor hemming that made the dress bubble and gather in odd places. There was no offer to help or resolve the issue. Destination wedding coming up…no dress! I am super disappointed with their lack of service or effort to find a solution. They should Probably do some quality control on their over-priced dresses before they get sent out. Huge disappointment.

quality is very bad the size is awful and the fitting and u can’t return it if your from the uk as you have to pay $50 to return very bad don’t buy

Le produit reçu n’est pas celui en photo, forme de la chaussure différente ainsi que le talon annoncé 10cm, en réalité 8cm. J’ai demandé pour faire un retour, mais pas de document pour accompagner le retour des chaussures, donc pas du tout sérieux !!!

Ich habe über Global-e ein Kleid von Lulus bestellt, es kam lediglich eine Email am 20. Dezember, das dieses Kleid versandt sei. Ich hab schon zwei Emails geschrieben ohne Erfolg und es kommen keine weiteren Infos und das Paket kann ich auch nicht nachverfolgen. Bin wirklich sehr genervt. Werde dort nicht mehr bestellen.

Ordered two dresses, size M, from the buy one get one promotion. I received one M and a S. I reached out to Lulu so they can rectify THEIR mistake and was told they can't send me the correct size because it was a promotional item. On their website it stated Final Sale, only size exchanges permitted. Yet, I wasn't able to exchange the size S dress, I did not order to begin with. Tried to leave a review on the item, to make other buyer's aware, but they have not approved.

Really good food in a good atmosphere. Nice place and waitress was lovely. Excellent prices, we ll come back for sure

Si j'avais pu mettre 0 je l'aurais fait. J'ai commandé une robe elle était censée arriver le 18 décembre au final on me dit qu'elle est arrivée le 23 et devinez quoi ! Je ne l'ai jamais reçue il faudrait m'expliquer chez qui vous l'avez livrée. J'espère au moins que vous allez me rembourser ! C'est honteux !! À FUIR

I've been a loyal customer buying clothes from Lulu's for more than 10 years and have spent thousands of dollar. However, I think that's changed now that they started charging a $2 restocking fee for any item returned. I don't appreciate this type customer service therefore I will stop shopping or shop way less here.