Fast response

Ottimo servizio clienti. Molto soddisfatto.

I recently had the pleasure of speaking with Bilel from Sage’s customer service team, and I couldn’t be more satisfied with the experience. From the moment our conversation began, Bilel was professional, polite, and friendly, making the entire interaction smooth and pleasant. Not only did Bilel take the time to listen to my issue carefully, but he also demonstrated deep knowledge of the product and provided clear, effective solutions. He quickly diagnosed the problem and resolved it efficiently, saving me a lot of time and frustration. It’s rare to find such a knowledgeable and customer-focused representative, and I truly appreciate the high level of service I received. Thank you, Bilel, for your outstanding support!

I would report back that Keletso gave a masterclass in customer relations. Her handling of the issue would bias me towards buying Sage goods in the future. Up selling without any selling!

Sage Customer Care dealt with the problem with my coffee machine efficiently. They gave advice and when that did not resolve the problem they arranged for repairs.

You did solve our original problem of very slow production but have not helped with the secondary question concerning the machine’s requirement to “Clean the brewing Head” very frequently and it recalls the wrong date (before we acquired the machine) as its last cleaning cycle - can you help

Nachdem ich bei Sage eine Dampfdüse bestellt hatte, kam ein beschädigtes und nachverklebtes Päckchen per DPD an, das leer war. Als ich dies reklamiert habe, wurde mir die Dampfdüse innerhalb einer Woche anstandslos erneut zugesandt.

Leider hat die Antwort auf den Erstkontakt etwas gedauert, aber das Ergebnis ist topp. Auch die Freundlichkeit war stets einwandfrei. In Summe mussten wir nur 3 Wochen auf das Gerät verzichten, was etwas lang war.

I purchased a Sage Touch coffee machine that had a tray with a scratch on it and no cleaning kit. I was informed that the cleaning kit would arrive in a few days but when I contacted Sage again they stated that the item had not been dispatched. Hopefully one will arrive soon but very poor service.

Der Sachbearbeiter Nico hat mir freundlich, schnell und unkompliziert weitergeholfen. Ersatzteile wurden schnell verschickt. Hierfür vielen Dank