At Sage, we want to make your repair process as smooth and hassle-free as possible. Whether your appliance is under warranty or not, we’ve got you covered! We’ll provide a prepaid shipping label and packaging (when available and specifically requested by you) at no cost. Depending on where you are, our repair centre might even reach out to you directly to arrange the return and/or packaging for your convenience. We guarantee that your machine will be repaired using only original Sage parts by our highly qualified and trained engineers. This ensures the best outcome and efficiency the repair. If you send your unit in its original packaging and that gets damaged during transport, don’t worry! We’ll return your unit in specially designed eco-friendly packaging to ensure it arrives safely back to your home. All repaired or replaced parts come with a Sage® 1-year Limited Commercial Guarantee. During this period, we will repair or replace any defective product or part at our discretion. Your statutory rights also apply to this repair. *Guarantee exclusions are mentioned here: https://www.sageappliances.com/uk/en/support/sage-guarantee.html Sage repair services are exclusively offered by our authorized service centres for customers located in directly supported countries. For more info on supported territories see point "4.4 Delivery" at https://www.sageappliances.com/uk/en/legal/terms-and-conditions.html