Great service, great survey, will use again.

Great service from start to finish. Friendly staff and fast turn around on report.

DO NOT use this company. AVOID at all costs! Phil from Pinnacle Surveyors came to do a survey on our house which we are selling. When he visited, he didn’t even look in the rooms that we were in, asked barely any questions - the only thing he did mention was that he’d not looked in the loft at a recent property he’d done a ‘survey’ on nearby, so he had to go back there afterwards. This company and their practices are incompetent and disingenuous. For context, within 2 days of our house being on the market, we had lots of interest and numerous offers. Phil from Pinnacle came into our home for about 3 minutes, said barely anything, was abrupt and rude, and undervalued it by £20,000!!! So the first time buyers couldn’t have their mortgage approved and are now out of pocket! Pinnacle will make a profit regardless, therefore the more properties they undervalue, the more buyers they will have to prey on. DISGUSTING!!!!

Great experience with Pinnacle , extremely fast turnaround compared to the last company we used. Slightly disappointed they weren’t able to get into the loft due to the paint on the door sealing it.. but I suppose it would be classed as damage if you forced it open. Thanks 10/10 service

Really happy with the survey report done. Highlighted issues clearly for us and gave advise on what we should get the solicitors to check. Assured us that the house was in good condition with a few minor issues to get resolved. Survey was booked in quickly and report sent to mortgage company the same day meaning we got our offer the next day. Very happy also great service with the option to call them for clarification of any issues found.

The activities of Pinnacle Surveyors are quite disturbing, they seem to have a policy of suppressing mortgage approvals by under-valuing properties or sabotaging the process. They are not as “independent” as they claim. CO2 Commercial Limited is the parent company of Pinnacle and lists the front men and women, along with the truly massive mortgage broker, the Mortgage Advice Bureau, which is the largest single equity holder in CO2 Commercial and therefore Pinnacle. Pinnacle’s massive expansion, apparently through territorial franchises, suggests they have hit upon a business model based on knocking out quick reports and under-valuing. I suggest anyone with a grievance goes to trading standards rather than RICS. It might even be worth contacting an investigative journalist or Rogue Traders at the BBC.

Can recommend, appointment was arranged without any delays, all was very quickly done. Good quality!

The survey was completed quickly and efficiently and the team in the office were great to deal with.

Paid £465, literally no information other than see a specialist. Thats why i used you?

Faultless. Never used the company before but after reading good reviews we gave them a go. We received a very quick survey which was very detailed. Michael even did an independent follow up call to go through it all. Would definately recommend them!