If I could give a 0 star for pinnacle I would. I wouldn't recommend this company.Its true what a lot of people say in the reviews they will come in your home and under value your home by 10% or more, and there reps don't want you to explain any improvements you have made. They take an average of the area not the fact that your work adds value.

They were used as part of our mortgage company mortgage offer; they were thorough and found important aspects which had otherwise been missed and were able to talk this through with us afterwords and offer some continued / ongoing advise as relevant to the situation.

Your surveyor was brilliant. Did the job really well and gave great feedback and communication - I would have given 5 stars for that. The downside to your service is that, in this day and age, the inability to book and pay online is a major drawback. The process of getting contracts emailed, signing, scanning, emailing back.... then paying by bank transfer is just too archaic for most people's requirements. We're busy - your service needs to be easy to use. Needs sorting out!

The review of the property was very in-depth and have found the information to be very useful. Edward has always fed back with any information and given clarity to his findings.

Typo’s in the report. Difficult to make sense of it. To say I paid for a buildings survey a lot of things were not checked as part of this. Unsure what the value for money was as opposed to getting a home buyers survey.

Really pleased with this survey, they acted quickly to do the survey and provided the report to me less than a week later. The report was thorough but easy to understand and clearly laid out which helped when sending follow up questions to my Solicitors. Followed up with a phone call a few days later to check I was happy and if I had any further questions. Would definitely recommend!

We were really impressed with the professionalism and service from Andy Harris. The survey on our house was undertaken in the morning and the mortgage company received the report same day, impressive!

Overall, I felt let down by Pinnacle Surveyors. Lack of any communications or effort to actually book in a survey. Any faults blamed on technical difficulties and took enough time to affect the relationship with the sellers. We did eventually get our survey completed (6 weeks after we paid for it), the report itself contained the information we expected, and the actual surveyor we spoke to who was going out to the property was lovely. What has driven to add such a poor score was every single other part of the process. The initial information from them was filtered out by a spam filter, so we had to chase to get the basic information. Once we received this and paid for the survey, we received no information without chasing for it first. Even then the information received was very vague. It took 3 weeks for a date to even get a date booked in, and this only happened after making a complaint over email and requesting a refund - an apology was issued, and the delay was put down to technical issues. We then waiting another week and a half for the survey to be completed, and a further 7 working days to receive the report (even with the surveyor saying it should only take a couple of days to get back to us). When I queried how long it was taking, I was again told it was down to a technical fault. First time buyer, so can't compare but overall the experience was completely lacklustre and unnecessarily added stress that wasn't needed.

Had to change the address of our current residence and the location of the property was changed. Took 3 emails to correct. Everything good with the final report. Might have been good to have a call to go through the report post completion.

Fantastic service & quick turnaround. Thanks so much!